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Prevent shortcuts being deleted

We have a user whose mailbox was accidentally archived..now he has numerous items pending delete with the message class ipm.note.enterprisevault.pending archive

Shortcuts are usually removed after EV Backup has run which will be this weekend.

Is there a way we can prevent these shortcuts being deleted and change the message class back to ipm.note so the mails are NOT removed?

His vault is enabled but these items are NOT going to be affected by the EV policy now applied to his mailbox. Will that revert their message class if an archiving run is done on his mailbox?

1 Solution

Accepted Solutions
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Accepted Solution!

Please review the suggestion

Please review the suggestion given in following tech notes.

"How to cancel items in an archive pending state in Enterprise Vault (EV) for Microsoft Exchange" http://www.symantec.com/docs/TECH35618

“How to bulk reset the MessageClass using third party software called "DocMessageClass.exe" for items that are stuck in an archive pending state” http://www.symantec.com/docs/TECH49295

Regards

Pradeep   

View solution in original post

2 Replies
Highlighted
Accepted Solution!

Please review the suggestion

Please review the suggestion given in following tech notes.

"How to cancel items in an archive pending state in Enterprise Vault (EV) for Microsoft Exchange" http://www.symantec.com/docs/TECH35618

“How to bulk reset the MessageClass using third party software called "DocMessageClass.exe" for items that are stuck in an archive pending state” http://www.symantec.com/docs/TECH49295

Regards

Pradeep   

View solution in original post

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Hi Pradeep, used option 2

Hi

 

Pradeep, used option 2 from your first link and that has worked perfectly!

Brilliant, thank you very much :-)