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Problem Synchronizing Virtual Vault to User

Hermann_Nachtig
Level 3
Hello together,
 
we have a problem with the outlook add-in virtual Vault sync:
After synchronizing all itemns to the lokal vault cache on the client pc, there is noc PST Migrations Folder shown.

So I ran a ClientLogging, here is the output:
 
11/06/2010 05:28:28.398: HDR:SCHED: Log file created (level 0).
11/06/2010 05:28:28.400: HDR:SCHED: Last good sync. time is in an invalid format:80004005. 0 will be used instead
11/06/2010 05:31:47.484: HDR:PST: Attempt to get folder by PVID (1A8BA5A2C6DDF10438C0A8003930FCD4D1110000archivd.domain.com) that does not exist
11/06/2010 05:31:48.119: HDR:SYNC:ARC: Synchronization failed (std::exception):A PSTCacheTreeNoFolderException exception occurred: PSTCacheTreeFolder does not exist for PVID: 1A8BA5A2C6DDF10438C0A8003930FCD4D1110000archivd.domain.com
11/06/2010 05:32:02.099: CONTENT:BUILD: We are NOT using the proxy infrastructure
11/06/2010 05:36:58.997: HDR:PST: Attempt to get folder by PVID (1A8BA5A2C6DDF10438C0A8003930FCD4D1110000archivd.domain.com) that does not exist
11/06/2010 05:36:59.037: HDR:SYNC:ARC: Synchronization failed (std::exception):A PSTCacheTreeNoFolderException exception occurred: PSTCacheTreeFolder does not exist for PVID: 1A8BA5A2C6DDF10438C0A8003930FCD4D1110000archivd.domain.com
 
 
At the moment we ran the Version 8.0.4 with alle Hotfixes, an dOutlook 2003 on a Windows XP Machine. 

I tried reset the Vault Cache 3 times, but the problem still exists
 
The User synchronising the Items has a ü (german u umlaut) in his username, can this be a problem?
 
Thanks in advance.

Hermann Nachtigal
22 REPLIES 22

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified
Hello Kai,

Looks like the fix is posted:

http://seer.entsupport.symantec.com/docs/356910.htm


If I understand correctly, this need to be run again if new pst's are imported. Can you confirm this works, and close the thread?

Thanks.
Regards. Gertjan

Rob_Wilcox1
Level 6
Partner

Good plan Gertjan... I know it works for me, as I worked on the issue, and tested the fix.  You're also right that if you then import further PSTs you have to run the script again (the true fix is in EV 9 by the way)
Working for cloudficient.com

Turls
Level 6

@ Hermann, is there a specific comment on this thread that provided you a solution? If so, please mark it Solved.