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Problem expiry report - I can see old expired items

Hi all,

I'm using enterprise vault since 3 years.

My custom retention category is 3 years.

On Ev Server Events I can see storage delete process that delete expired items without errors.

Using outlook client and clicking on expiry report button, I think I must see only items that will expired at the most after 60 days, right?

I can see instead items that was expired 30,29,28,.....3,2,1,0 days ago (NOT CORRECTLY) and items that will expired within 60 days (CORRECTLY).

 

Can you help me?

Thanks

13 Replies
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Could you post the Report?

Could you post the Report?

Quadrotech - EV Migration and Office 365 Solutions, creators of Archive Shuttle.
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example

Da (Sender) : Sender
Data (Date): lunedì 6 ottobre 2003
Cartella (Path): Archivio \Archivio meno rec...

As you can see, item was expired 8 days ago.

 

Thanks for your help!


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I see. Storage expiry expires

I see. Storage expiry expires items by default based on "Archived Date", which would be 3 Years now (You have EV since 3 Years), so it seems to look fine? Cheers Michel

Quadrotech - EV Migration and Office 365 Solutions, creators of Archive Shuttle.
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Yes, it's correct. I confirm

Yes, it's correct.

I confirm that storage delete task work fine, the issue is only using outlook client.

As you can see on my last topic, I can search and view an expired item (expire 8 days ago).

One important information: I'm using collection method

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Ah, now I got it, you can see

Ah, now I got it, you can see the items in the archive, but the item already expired. You are not running the Storage Expiry in Report Mode, correct? (-> Site Properties -> Storage Expiry) And your index is OK for this Vault? (-> Archives -> Exchange Mailbox -> -> Properties -> Index Volumes -> "Status" is "Normal"?) What happens when you open up an Item? Does it show normal?

Quadrotech - EV Migration and Office 365 Solutions, creators of Archive Shuttle.
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All Indexes is ok. Storage

All Indexes is ok.

Storage Expiry is ok! Every time the task start (one time to day) I can see 10,20...,50 expired items deleted.

 

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Could you run Storage Expiry

Could you run Storage Expiry in Report mode, and post the report? How long does is storage expiry allowed to run?

Quadrotech - EV Migration and Office 365 Solutions, creators of Archive Shuttle.
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This is the last scheduled

This is the last scheduled storage expire that was run at 5 am:

Storage Expiry Report
 
Vault Store Name: EVMailboxVaultStore
Vault Store Id: 181A78F68671BF34291F35CBE08640F7C1210000eva.vimar.net
 
Number of vaults processed: 331
Number of vaults enabled for expiry: 331
Total number of expired items deleted: 1365
Total number of items that could not be deleted: 0
 
Items marked with sent\received date based retention categories have been deleted:
(none)

 

This is my manual storage expiry in report mode:

Storage Expiry Report (Report Mode)
 
Vault Store Name: EVMailboxVaultStore
Vault Store Id: 181A78F68671BF34291F35CBE08640F7C1210000eva.vimar.net
 
Number of vaults processed: 331
Number of vaults enabled for expiry: 331
Total number of expired items: 0
 
Items marked with sent\received date based retention categories have been deleted:
(none)
 
Items marked with archived date based retention categories have been deleted:
(none)
 
Start Time: 3/17/2009 8:44 AM

 

The storage delete task can run for 3 hours.

This moning, running expiry report on my outlook client, I can see less items than yesterday (but I see always expired items)

 


 

 

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Hi MichelZ, do you find

Hi MichelZ,

do you find anything?

Thanks

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For your info, this is

For your info,

this is storage delete event that was running this morning at 5 am:

Storage Expiry Report
 
Vault Store Name: EVMailboxVaultStore
Vault Store Id: 181A78F68671BF34291F35CBE08640F7C1210000eva.vimar.net
 
Number of vaults processed: 331
Number of vaults enabled for expiry: 331
Total number of expired items deleted: 823
Total number of items that could not be deleted: 0
 
Items marked with sent\received date based retention categories have been deleted:
(none)
 
Items marked with archived date based retention categories have been deleted:
Business (3 years) : 823 items.
 
Start Time: 3/18/2009 5:15 AM
 

Clicking expiry report button on my outlook client, I can see some expired items..

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Hi Everything seems to look

Hi Everything seems to look normal, I think. Looks like you have to open a case with Symantec, sorry Smiley Sad Cheers Michel

Quadrotech - EV Migration and Office 365 Solutions, creators of Archive Shuttle.
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I've just open the case with

I've just open the case with Symantec.

Thanks

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for your information the

for your information

the issue depends collections. Until mycollection.cab doesn't recreate, the item and the sql transaction remains on vault and db.

Mycollection.cab recreated after 5% of its items has been deleted.

Regards,

Nicola