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Problems accessing docs

Hi all,

Many people have added comments to forum posts over the last week or two that they have problems getting to documentation attached to technotes (eg the Compatibility Guide and so on).

If you encounter problems, please add it to this thread, with the following information in it :

Attempted Doc download: (example:  ftp://exftpp.symantec.com/pub/support/products/Exchange_Mailbox_Archiving_Unit/276547.pdf)
Date/Time accessed :
Location in the world :



Thanks

 
Working for Quadrotech-it.com
7 Replies
Highlighted

Yes, I've got a problem

Yes, I've got a problem accessing it, as routing seems to be broken somewhere:

C:\Windows\system32>tracert ftp.support.veritas.com

Tracing route to exftpp.symantec.com [216.10.195.44]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.82.254
  2     7 ms     7 ms    19 ms  10.165.0.1
  3     8 ms     7 ms    11 ms  172.31.208.65
  4    12 ms    16 ms    10 ms  172.31.208.65
  5   156 ms   159 ms   152 ms  84-116-130-85.aorta.net [84.116.130.85]
  6   156 ms   152 ms   149 ms  84-116-130-30.aorta.net [84.116.130.30]
  7   153 ms   157 ms   151 ms  us-chi01a-ri2-gi-3-0-0.aorta.net [213.46.190.42]

  8   143 ms   143 ms   150 ms  eqix.chcg.twtelecom.net [206.223.119.36]
  9  209-234-138-186.static.twtelecom.net [209.234.138.186]  reports: Destination net unreachable.

Trace complete.

Location: Switzerland
Provider: Cablecom GmbH


The same from another Provider, as it crosses the same router:

C:\Dokumente und Einstellungen\root>tracert ftp.support.veritas.com

Routenverfolgung zu exftpp.symantec.com [216.10.195.44]  über maximal 30 Abschnitte:

  1     1 ms     1 ms    <1 ms  srv16.proact.local [192.168.190.254]
  2     7 ms     7 ms     6 ms  cdsl1-en.dataway.ch [62.32.0.32]
  3     8 ms     5 ms     3 ms  ztx08.dataway.ch [195.216.64.200]
  4     5 ms     9 ms     5 ms  ztx07.dataway.ch [195.216.64.199]
  5     7 ms    12 ms     9 ms  r1zur1.core.init7.net [82.197.168.93]
  6    23 ms    11 ms    12 ms  r1fra1.core.init7.net [77.109.128.250]
  7    18 ms    19 ms    18 ms  r1ams1.core.init7.net [77.109.128.154]
  8    25 ms    25 ms    25 ms  r1lon1.core.init7.net [77.109.128.150]
  9    99 ms    95 ms    96 ms  NYCL-PEER-03.twtelecom.net [198.32.118.36]
 10     *     209-234-138-186.static.twtelecom.net [209.234.138.186]  meldet: Zielnetz nicht erreichbar.

Ablaufverfolgung beendet.


So the problem seems to be a missconfigured twtelecom router Smiley Wink

Cheers
Michel

Quadrotech - EV Migration and Office 365 Solutions, creators of Archive Shuttle.
Highlighted

You can trace it from around

You can trace it from around the world and it always stops at that router...

http://www.traceroute.org

/Michel

Quadrotech - EV Migration and Office 365 Solutions, creators of Archive Shuttle.
Highlighted

Rob   Any news

Rob

 

Any news here?

This is very annoying.... We can't get to the compatibility list and stuff.

 

Cheers

Michel


Quadrotech - EV Migration and Office 365 Solutions, creators of Archive Shuttle.
Highlighted

Is this still a problem

Is this still a problem today?

 

I did a traceroute from init7 in Switzerland, : http://www.init7.net/support/traceroute.php?host=exftpp.symantec.com&submit=Traceroute

 

That came back okay.  I tried one or two others, and those that worked, worked (I mean some gave me a 404 page not found when trying to get to the networking tools type of page)

 

And I've downloaded the compatibility guide from the URL given near the top of this post just now (though I'm not sure if that goes TRULY outside Symantec, from inside Symantec)

Working for Quadrotech-it.com
Highlighted

Rob   Still a problem

Rob

 

Still a problem here, yes.

Strange, because Init7 is an upstream provider for Dataway (our provider), and we're going almost the samre route:

 

C:\Temp\>tracert ftp.support.veritas.com

Routenverfolgung zu exftpp.symantec.com [216.10.195.44]  über maximal 30 Abschni
tte:

  1     1 ms    <1 ms    <1 ms  srv16.proact.local [192.168.190.254]
  2    10 ms     7 ms     6 ms  cdsl1-en.dataway.ch [62.32.0.32]
  3     6 ms     5 ms    14 ms  ztx08.dataway.ch [195.216.64.200]
  4     5 ms     5 ms     4 ms  ztx07.dataway.ch [195.216.64.199]
  5     6 ms     8 ms     4 ms  r1zur1.core.init7.net [82.197.168.93]
  6    12 ms    11 ms    13 ms  r1fra1.core.init7.net [77.109.128.250]
  7    18 ms    17 ms    19 ms  r1ams1.core.init7.net [77.109.128.154]
  8    25 ms    25 ms    25 ms  r1lon1.core.init7.net [77.109.128.150]
  9    98 ms    95 ms    96 ms  nycl-peer-03.twtelecom.net [198.32.118.36]
 10  209-234-138-186.static.twtelecom.net [209.234.138.186]  meldet: Zielnetz ni
cht erreichbar.

Ablaufverfolgung beendet.


Quadrotech - EV Migration and Office 365 Solutions, creators of Archive Shuttle.
Highlighted

Can you contact Dataway and

Can you contact Dataway and ask them to speak to Init7 ?

 

I tried a random provider in Greece, and got the same results as you,

 

 

Tracing route to exftpp.symantec.com [216.10.195.44]

over a maximum of 30 hops:



  1   <10 ms   <10 ms   <10 ms  koukos.edu.uoi.gr [195.130.113.100] 

  2     2 ms   <10 ms   <10 ms  koukos.bbr.uoi.gr [195.130.120.241] 

  3   <10 ms   <10 ms   <10 ms  grnetRouter.uoi.ioannina-2.access-link.grnet.gr [195.251.24.209] 

  4     4 ms     4 ms     4 ms  patra2-to-ioannina2.backbone.grnet.gr [195.251.27.74] 

  5     7 ms     6 ms     6 ms  athens3-to-patra2.backbone.grnet.gr [195.251.27.141] 

  6     6 ms     6 ms     6 ms  eie2-to-ath3.backbone.grnet.gr [195.251.27.65] 

  7     7 ms     7 ms     7 ms  grnet.rt1.ath2.gr.geant2.net [62.40.124.89] 

  8    39 ms    39 ms    39 ms  as0.rt1.vie.at.geant2.net [62.40.112.165] 

  9    39 ms    39 ms    39 ms  tenGigabitEthernet1-3.ar2.VIE1.gblx.net [64.214.145.145] 

 10   216 ms   217 ms   218 ms  TWTC.tengigabitethernet6-2.ar2.SJC2.gblx.net [64.212.32.234] 

 11     *     209-234-138-186.static.twtelecom.net [209.234.138.186]  reports: Destination net unreachable.



Trace complete.

 

where as if I go for Init7 directly, then I see :

 

 

Tracing .............|

TTL  LFT trace to EXFTPP.ges.symantec.com (216.10.195.44):80/tcp
 1   [AS13030] r1zlz1.core.init7.net (82.197.165.65) 0.5ms
 2   [AS13030] r1zur1.core.init7.net (77.109.128.209) 0.6ms
 3   [AS13030] r1fra1.core.init7.net (77.109.128.250) 12.3ms
 4   [AS13030] r1ams1.core.init7.net (77.109.128.154) 13.7ms
 5   [AS13030] r1lon1.core.init7.net (77.109.128.150) 28.8ms
 6   [ASN?] NYCL-PEER-03.twtelecom.net (198.32.118.36) 91.9ms
 7   [AS4323] 209-234-138-186.static.twtelecom.net (209.234.138.186) 162.6ms
 8   [AS4323] 209-234-138-186.static.twtelecom.net (209.234.138.186) 162.4ms
 9   [ASN?] 192.168.15.165 163.1ms
10   [AS16733] 216.10.193.30 163.2ms
11   [ASN?] 192.168.62.1 163.6ms
12   [AS16733] [target] exftpp.symantec.com (216.10.195.44):80 212.8ms
Working for Quadrotech-it.com
Highlighted

Michel, how did you get on?

Michel, how did you get on?

Working for Quadrotech-it.com