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Problems archiving a few files - Enterprise Vault FSA v8 SP4

Serverteam
Level 4

Hi

I was looking for some assistance please. We have a few Microsoft xls files which dont archive and are not stubbed.

There is an event id: 6629 regarding  "unable to covert item content".  The Supplimentay info#: file is corrupt (9)[OTD]

I have enclosed the exact event log message. All other files are working fine. Strangely both the excel files can be opened without issue in Excel.

Any suggestions or fixes would be appreaciated.

 

Thanks

 

Nick

1 ACCEPTED SOLUTION

Accepted Solutions

Percy_Vere
Level 6
Employee Accredited

I would suggest a Dtrace capture of an attempt to archive the files. That should highlight what the problem is:

Dtrace the FSAArchivingTask

http://support.veritas.com/docs/276120 - Dtrace Guidelines

View solution in original post

4 REPLIES 4

Percy_Vere
Level 6
Employee Accredited

I would suggest a Dtrace capture of an attempt to archive the files. That should highlight what the problem is:

Dtrace the FSAArchivingTask

http://support.veritas.com/docs/276120 - Dtrace Guidelines

Serverteam
Level 4

Hi Percy

Thanks for the information.  I will have a look at the Dtrace option, do you happen to know what to monitor for.  Is it the "archivetask" or "evfsaarchivetask"

 

Thanks

 

Nick

Serverteam
Level 4

Hi CTEV

Thanks for the reply, I will have a look at these tech docs. We are running Enterprise Vault 8 SP4.

 

Nick