Hey all, I have a serious issue I'm trying to work through and I'd love to get some of your advice or input.
I just got off the phone with support and they are saying that if I have 10 yrs of messages, install the vault today and vault all messges. Tomorrow when the 3 yr retention policy runs, nothing will get deleted until 3 years from the vault date. EVEN THOUGH I have "Modified Date" set on the Storage Expiry. Doesn't make sense because that's exactly what "Archive Date" does.
Their logic is based off of my DVS messages. Here is an excerpt.
DVS File: c:\595000000000000~199908041907050000~0.DVS (7155 bytes)
----- Saveset -----
User Information:
Sharer [0]:
Transaction Id:05FA0CE308D847989FA31537C87E980
VaultId: 1271E06D8C1C5504EAF16A3DF86E4D2DF1110000vault
User Archivable Item
[uncde,16] PR_MESSAGE_CLASS: IPM.Note
[uncde,42] PR_SUBJECT: Onlne Candian Parmacy
[uncde,16] <Original Message Class>: IPM.Note
[uncde,54] <originalcontentclass>: urn:content-classes:message
[stime,8] PR_CREATION_TIME: 2006-02-17 04:17:56 -05:00
[stime,8] PR_LAST_MODIFICATION_TIME: 2006-02-17 04:17:56 -05:00
[stime,8] PR_CLIENT_SUBMIT_TIME: 1999-08-04 15:07:05 -04:00
[long,4] PR_MESSAGE_FLAGS: 0 (0x00000000)
[long,4] PR_MESSAGE_CODEPAGE: 1252 (0x000004e4)
[stime,8] <Archived Date>: 2006-02-17 02:01:50 -05:00
[bool,1] <Create Shortcut>: false
[long,4] <Original Size>: 404 (0x00000194)
Notice the PR_Creation_Time: and the PR_Last_Modifications_Time: are the same which happens to be the date and time the message was vaulted.
The PR_Client_Submit_Time is the actual time stamp on the message.
Support was saying that the Storage Expiry's Modified Date goes off of the Last_Modification_Time. This doesn't make sense to me that it should be the same as the Creation_Time or date it was vaulted.
Can anyone else tell me if support is correct or if you know that your messages older than your retention policy are being deleted properly. I've run the report and it says nothing needs to be expired but according to this info support gave me, I see why. But I have vaulted messages from the late 90s that I need to purge and want to use KVS to do this (this is why we bought it in the first place)!
Sorry if I'm ranting, I'm confused and frustrated.
Thank you for any help or insight you can give me!
Phil.