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Regarding Veritas Enterprise vault support

Y1251
Level 4

Hi,

Most of time I raise a ticket and India's support will handle those support. May I know do Enterprise Vault has another Country support (eg: China or Australia) will handle those ticket ?

Thanks 

2 REPLIES 2

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

As far as I know, if it is a P1, there is 'rolling support'. There should be support centre in US and EMEA I believe.

Regards. Gertjan

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

like gertjana said, and also it depends what level of expertise you require. the resource might be in a different country. was there a specific concern you wanted to address?