Retention Category Not Updated

[AKL]

Hello

This forum is in continuation of below forum:

https://www-secure.symantec.com/connect/forums/planning-retention-expiry-and-bulk-archive-deletions

As per the previous forum discussion, I completed the implementation and applied the retention category via EVPM script to test archives. This forum is to discuss the issues faced in test results.

Issue: I ran the storage expiry in report mode and report did not show any item to be expired. When checked items in archive/mailbox, they had the old retention category stamped to them & not the updated one.

Similar scenario was documented on below forum where I workaround by changing the applied/old retention category itself:

https://www-secure.symantec.com/connect/forums/change-retention-category-historical-archives

But here - we want to go for phased approach rather than applying/changing retention category for all users at single time/shot.

Any ideas would be greatly appreciated.

[JesusWept3]

what version of enterprise vault?

[AKL]

Enterprise vault 9.0.1.1073.

Other relevant details are also posted along with old forums in same direction. Kindly visit same for appropiate details.

[John_Chisari]

Haven't done this one in a while, but iirc the only way you can change the retention category of items already archived is if:-

1. You move shortcuts to a different folder with a different retention category and you have the setting checked in the Mailbox policy.

2. You move items to a different folder with a different retention category in Virtual Vault.

If you change the retention time for a category it will be applied to items already archived in that category - of course with caveats to do with centera retention etc.

[AKL]

Thanks John

Do we know if this "issue" ("" I won't call it as issue rather, probably feature?) is available/fixed in any other version like 10.0.1 or 9.0.4 R1?

[JesusWept3 · Accepted solution]

you know, i'm pretty sure this was fixed in later versions of 9, but i could be completely wrong, it wsa affecting PST migrations as well, but will have to check

[AKL]

Thanks Jesus - If you can help determine the version, that would be really helpful !

I checked release notes of all EV9 and EV10 version, but couldn't find mention of this feature/issue. Probably internal database would contain it.

[JesusWept3]

I think they "quietly" fixed it, but i will test today and let you know