Run VeritasQuickAssist.exe Offline

 When I try to run Veritas Quick Assist from my ev server I get the following error: 

Unable to launch Veritas Quick Assist:
Could not verify the application's authenticity. Your list of trusted certificate authorities may be out of date.

Se I run from a computer  that is connect to the Internet I don't get any error. This behaviour as change I have run previous version.

Is there anyway  that I can Run this tools offline?

 

PS: I run first from my computer to update and then I go to the server to run the tool.

 Does not work with Windows 2008 r2  it work with windows 2012 and windows 10.

1 Solution

Accepted Solutions
Accepted Solution!

Re: Run VeritasQuickAssist.exe Offline

Hi, 

I was able to reproduce the issue in the lab.  I will have to raise this up to see why this might occur on 2008 R2.

I have an older version that does work and have attached it to this post. 

Regards,

Patrick 

View solution in original post

9 Replies

Re: Run VeritasQuickAssist.exe Offline

Hi Tonaco_pt,

Did you cancel the option to check for updates when you first open?  

Regards,

Patrick 

Re: Run VeritasQuickAssist.exe Offline

Yes, I press "Cancel update check" then I press "I accept the EULA" it tries to Launch Veritas Quick Assist and fails with the error

---------------------------

---------------------------
Unable to launch Veritas Quick Assist:
Could not verify the application's authenticity. Your list of trusted certificate authorities may be out of date.
---------------------------
OK
---------------------------

 

Re: Run VeritasQuickAssist.exe Offline

What version is it from the first screen?  

What server type are you running it on? 

Thanks,

Patrick 

Re: Run VeritasQuickAssist.exe Offline

Now I'm at 2.2.145.121.

 

I test this application in different server and I found out the following: 

 WIth Windows 7 and server 2008 R2, with or without internet connection it didn't work

With Windows 10 and server 2012 R2, always work.

 

My Enterprise Vault are in Windows 2008 R2.

Re: Run VeritasQuickAssist.exe Offline

Hello, this is a long shot, but can you try the following?

Open I.E. goto internet explorer settings. Select tab Advanced. Scroll down to Security. uncheck:

check for publisher's certificate revocation, check for server certificate revocation and check for signatures on downloaded programs.

when unchecked, close i.e, then start VQA

Regards. Gertjan

Re: Run VeritasQuickAssist.exe Offline

Hi GertjanA

This was my first thought, when I look was unchecked as expected, I unchecked this on every server because they are not connect to Internet and when I'm applying hotfix it take forever. 

Accepted Solution!

Re: Run VeritasQuickAssist.exe Offline

Hi, 

I was able to reproduce the issue in the lab.  I will have to raise this up to see why this might occur on 2008 R2.

I have an older version that does work and have attached it to this post. 

Regards,

Patrick 

View solution in original post

Re: Run VeritasQuickAssist.exe Offline

Hi Plaudone1,

Thank you for help, I go green ligth to upgrade to EV11, part of upgrade process of  Exchange 2010 to Exchange 2016. I want to to assess my environment. Before starting upgrade.

I will close this post and make you lost comment as solution thanks 

António

 

 

Highlighted

Re: Run VeritasQuickAssist.exe Offline

Just a quick update.

It work with the Veritas Quick Assist version 2.3.154.