We have recently migrated our users from MSExchange 2003 to MSExchange 2010.
Prior to moving mailboxes, we disabled them from Enterprise Vault 7.5
Vault infrastructure has now been upgraded to 9.x
Now we are starting to re-enable mailboxes in new environment, creating new archives for the mailboxes.
A couple of users have reported that items which had been read and filed in their Exchange mailboxes, have re-appeared in their Outlook inboxes as unread vaulted shortcuts. Archive explorer confirms that the vaulted message IS in the relevant folder, not in the inbox.
What would cause these shortcuts to appear in the inbox rather than than the folder in which they were filed?
Solved! Go to Solution.
Did you export the users to a PST file and then import the PST in to their mailbox?
In EV2007 most likely what happened was that the user archived the item in \inbox and then they moved the item to something like \mySubFolder, however Enterprise Vault recorded the item as being in \inbox as it doesn't update the locations.
So where the shortcut was \mySubFolder, the original item was in \inbox
When you export to a PST, it exports the item to where the item was originally located
Since EV8 there was the new ability to update the items location via Moved Items which would look at the shortcut and do a lookup in the database, for the location, if the shortcut didn't match the location in the database, it would simply update the database to show this is where the item is now located
no psts involve - these were regular messages which delivered to users' inboxes.
users read and filed the messages in a folder beneath their inbox
scheduled archiving vaulted the items according to overnight scheculed archiving task
the next morning, items were back in the inbox showing as unread vaulted shortcut
its not happening consistently - so far 2 users reported it out of about 80 mailboxes so far re-enabled. that's not to say it hasn't happend to other users but these 2 users are tidy users who read and file all messages, so the return to inbox as unread was noted. And it doesn't appear to be happening every nights archived run (these mailboxes have only been re-enabled for about a week)
But i want to nail this in the bud before we re-enable thousands of user mailboxes.
Since EV archives from the mailbox on Exchange and the mailbox synch's with Outlook, was Outlook online? Is it possible that when these users moved the items in their local OST these changes didn't synch back to the mailbox on Exchange? So when EV archived them, it saw them still in Inbox and unread...
one of the users who reported this works in online mode, the other in cached mode.
But .... archive explorer shows the messages as being filed in folders (e.g. inbox/daily report inbox/shopping etc) rather than the inbox... so EV must have seen them as filed.
We have 4 archive tasks for our Exchange 2010 servers, but the target databases which show in the archive tasks properties dont reflect the currently mounted databases - i guess the target databases reflect what was active/mounted when the archive tasks were created. Wondered if that was in some way connected, but we still cant fathom out how .....