cancel
Showing results for 
Search instead for 
Did you mean: 

Search Page on EV11 has missing file type icons

TheKremlin
Level 3
Partner Accredited

Hello,

I have a customer who is worried about file type icons missing on the search page. He has several PDF, MPP, VSD files that have a blank white page icon. 

Has anyone encountered this issue? Possible that it's security issue on the files, or an indexing blip that requires a rebuild (which I hope it does not)?

Thanks guys!

3 REPLIES 3

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

is this happening for all users or just one?

what if you run the same search yourself?

what if you run the same search from the EV server?

TheKremlin
Level 3
Partner Accredited

It's happening to all users, including the VSA for the same search, also on the EV server.

Mohawk_Marvin
Level 6
Partner

FWIW, I can reproduce a similar behaviour in my lab environment. I can have several DOCX files with the right icon, and then 1 with the generic Windows icon (little MS Flag)