SearchFolderManager showing error 8004011d enterprise vault 12.1

[pravingoud]

 Hi Team,

When I trying to execute below command I am facing Error 8004011d

PS C:\Temp> SearchFolderManager.exe "/o=Tecteo/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Pravin Goud"

Error 8004011d

does anyone have solution for this?

I am following below article
https://www.veritas.com/support/en_US/article.000109546

Regards,
Pravin Goud
Enterprise Vault Admin

[VirgilDobos]

Hi mate,

Are you logged in as VSA?

[pravingoud]

Hi Virgil,

Thanks For the reply,

Yes i logged with VSA with "EVADMIN"

Regards,

Pravin Goud

Enterprise Vault

[Pradeep-Papnai]

Hi Praveen,

8004011d points to “unable to open store”. May be some permission/mailbox issue. Can you check if VSA has required permission on this mailbox? May be as a test you give full permission on mailbox to VSA then run search manager again.

Regards

Pradeep Papnai

[pravingoud]

Hi Pradeep,

I already applied full permission to my VSA account (evadmin) on archive properties but still facing same issue.

Regards,

Pravin Goud

Enterprise Vault Admin

[Pradeep-Papnai]

Hi Praveen,

I meant to say “permission on exchange mailbox”. If ‘EVadmin’ have full permission on user mailbox but still fails then next logical steps will be to have d-trace on process “SearchFolderManager” while executing the search folder manager script. If you don’t how to collect dtrace then refer (command line).

Regards

Pradeep