Sent items folder not showing in archive explorer

[ashks2014]

Has anyone  seen this before?

Can't see the 'sent items' folder in a user archive from Archive Explorer. The archive definitely contains sent mail but there is no sent items folder. Tried re-synchronizing the archive and refreshing and deleting the cache in IE and no difference. Using IE10 and EV 10

[WiTSend]

Are you seeing any of the folders?  Can you see the folder in OWA, or when going to the webapp and searching?

[ashks2014]

Yes, we can see the other folders, inbox etc and they are viewable in OWA or Outlook. It's just not showing the sent items folder in the Archive Explorer view.

[ashks2014]

Does anyone have any ideas about this? Or has anyone ever seen this happen before?

[TonySterling · Accepted solution]

Whenever I have seen this it is due to items not being indexed.  You might want to contact support as it doesn't seem to be a commonly known issue.

[ashks2014]

Thanks Tony, appreciate the reply. Do you think it's worth repairing\rebuilding the index for this archive?

[TonySterling]

That will probably be the first thing support ask you to do, so worth a shot.  :)