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Size of e-mail not reduced after archiving

narisia
Level 2

I have an User with an e-mail which is archived, but the size of it is still 8MB, the same as before. It has an xlsm file as an attachment.

6 REPLIES 6

VirgilDobos
Moderator
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Hi narisia,

Can you confirm the email is fuly archived ie. icon changed to a shortcut?

--Virgil

Hello Virgil

Yes, the icon has changed to the shortcut icon. However, I just noticed that the mail itself does not look like an archived one, it does not have the sentence "This message has been archived." as the other Mails have. It also looks like a non-archived mail if I open it. I also tried to archive it again, bit EV says it already is.

VirgilDobos
Moderator
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That is strange. I assume you can see the email in EV search, right?

--Virgil

Yes, I can see it. Well actually I can see it twice...The mail exists once in the mailbox itself, but in EV the mail exists twice. Same time, size name and all. I'm really not sure what to think about this

VirgilDobos
Moderator
Moderator
Partner    VIP    Accredited Certified

It is possible that something went wrong while archiving took place. If it is only one email, you may want to ignore it. Or, if you really want to investigate further, you may log a case.

--Virgil

okay, I will talk to the user.

Thanks for your help anyway. Wish you a nice day =)