09-28-2017 12:01 AM - edited 09-28-2017 12:07 AM
I have an User with an e-mail which is archived, but the size of it is still 8MB, the same as before. It has an xlsm file as an attachment.
09-28-2017 01:55 AM
Can you confirm the email is fuly archived ie. icon changed to a shortcut?
09-28-2017 02:16 AM
Yes, the icon has changed to the shortcut icon. However, I just noticed that the mail itself does not look like an archived one, it does not have the sentence "This message has been archived." as the other Mails have. It also looks like a non-archived mail if I open it. I also tried to archive it again, bit EV says it already is.
09-28-2017 03:33 AM
That is strange. I assume you can see the email in EV search, right?
09-28-2017 05:01 AM
Yes, I can see it. Well actually I can see it twice...The mail exists once in the mailbox itself, but in EV the mail exists twice. Same time, size name and all. I'm really not sure what to think about this
09-28-2017 05:07 AM
It is possible that something went wrong while archiving took place. If it is only one email, you may want to ignore it. Or, if you really want to investigate further, you may log a case.
09-28-2017 05:29 AM
okay, I will talk to the user.
Thanks for your help anyway. Wish you a nice day =)