Showing results for 
Search instead for 
Did you mean: 

Slow file retrieval from archive

Dear EV experts!

Our customer has a test env with EV 12 and FSA archiving.

We have that problem:
- If we click a file which is archived and if we click a placeholder
or shortcut file the retrieval from the archive is very-very slow.
For a 4 Gb file it takes from approx 20 minutes.
If we copy one file from archive share to the Prod share it takes
1-2 minutes maximum.

1. How can we tune this retrieval speed, which setting should we check on EV side?
2. How can we fix this issue?


2 Replies

Re: Slow file retrieval from archive

What file types are you working with here that are 4GB?


Re: Slow file retrieval from archive

Hi Paulo7,

I would take a look at the following article to ensure EV/SQL are optimized.

Also, have these files been migrated to another location from the primary partition?  

What type of storage device holds the primary partition?