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Storage Service state is 'Stopped' or 'Upgrading' or when it is in read-only mode

Dear all

we us a Windows 2008 Server with Symantec Vault 8 SP3 and SQL 2005 SP2

if i try to archive enable a new user, an error pop's up
with the following event log

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          20.01.2010 15:38:03
Event ID:      3362
Task Category: Agent Client Broker
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      archivserver
Description:
A delay occurred whilst enabling archiving for the mailbox /o=domain /ou=First Administrative Group/cn=Recipients/cn=stehuber

Mailboxes cannot be enabled while the Storage Service state is 'Stopped' or 'Upgrading' or when it is in read-only mode.

Any idea whats wrong?
br
1 Solution

Accepted Solutions
Highlighted
Accepted Solution!

The legacy registry keys will

The legacy registry keys will still work with EV8, though you will get a warning in the event viewer recommending you use the Powershell or VAC to set backup mode, but they do still affect EV. So if the keys exist and are set to 1, either remove them or delete them and restart the storage service.

That being said, if you open up the Vault Admin Console, and expand out the computer that contains the storage service that looks after the vault store you want to the user to go to, is the Storage Service Running?

Another thing to check is the SQL database itself, make sure that the database is connected, and isn't either in Single User Mode or Suspect mode.
https://www.linkedin.com/in/alex-allen-turl-07370146

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4 Replies

Is it in Backup Mode?

If so take it out of backup mode.

Do you stil have the legacy Read Only keys in placE?  http://support.veritas.com/docs/285283
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its a Vault 8

and the kbase is for Vault 7, so in a Vault 8 Version the registry key isn't available.

(Products Applied:

 Enterprise Vault for Microsoft Exchange 2007 7.5, 2007 7.5 SP1, 6.0, 6.0 SP1, 6.0 SP2, 6.0 SP3, 6.0 SP4, 6.0 SP5, 7.0, 7.0 SP1, 7.0 SP2, 7.0 SP3)

The Server isn't in backup mode, because on the storage i could set and reset the backup mode and the last backup was successful.
Highlighted
Accepted Solution!

The legacy registry keys will

The legacy registry keys will still work with EV8, though you will get a warning in the event viewer recommending you use the Powershell or VAC to set backup mode, but they do still affect EV. So if the keys exist and are set to 1, either remove them or delete them and restart the storage service.

That being said, if you open up the Vault Admin Console, and expand out the computer that contains the storage service that looks after the vault store you want to the user to go to, is the Storage Service Running?

Another thing to check is the SQL database itself, make sure that the database is connected, and isn't either in Single User Mode or Suspect mode.
https://www.linkedin.com/in/alex-allen-turl-07370146

View solution in original post

Highlighted

old registry keys

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Storage]
"ConverterSandboxPath"="C:\\Program Files (x86)\\Enterprise Vault\\EVConverterSandbox.exe"
"TraceLevel"=dword:00000000
"TraceFilter"=hex(7):44,00,42,00,46,00,72,00,61,00,6d,00,65,00,77,00,6f,00,72,\
  00,6b,00,00,00,43,00,4d,00,4d,00,53,00,74,00,72,00,65,00,61,00,6d,00,00,00,\
  00,00
"ServiceId"="14F195305D595ED478E9F03FB48A73B751e10000vie-eu-archiv"
"EnableArchive"=dword:00000001
"EnableCrawler"=dword:00000001
"EnableExpiry"=dword:00000001
"EnableFileWatch"=dword:00000001
"EnablePSTMigrations"=dword:00000001
"EnableReplayIndex"=dword:00000001
"EnableRestore"=dword:00000001

Thats the problem, if the key is 0, the Server is in Backup Mode...