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Storage service is not starting after upgrade

mias
Level 4
Partner Accredited
hey

I have upgrade my ev server from 7,5 to 8 sp5 and now the storage service will not start, the problem is that the upgrade is trying up upgrade an vault store located on a ev server that is no longer existing. And I not available to delete the old ev server from the the by doing like it is descript below

The message I’m getting is “unable to connect to the storage service” when trying to delete the vault store and could not determine if the enterprise vault server running on server is part of a cluster

That’s also right because the server is close and no longer existing, is there a way to delete at server and the services when the ev server is offline 

 
 
When I’m trying to delete a ev server I’m do it like this 
 
I have trying this by changing the ___candelete value in the tables like it is explained is the link  
1 ACCEPTED SOLUTION

Accepted Solutions

GabeV
Level 6
Employee Accredited

Hello mias,

The Enterprise Vault server doesn't exist, but does the Vault Store still exist in another EV server? If so, you might need to update the Vault Store location in the Enterprise Vault Directory database and start the storage service. If the VS was deleted/removed, then you need to delete the VS info from the directory DB as well. My suggestion ... open a case with support to assist you further since you need to manipulate the Enterprise Vault databases.

I hope this helps.

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3 REPLIES 3

GabeV
Level 6
Employee Accredited

Hello mias,

The Enterprise Vault server doesn't exist, but does the Vault Store still exist in another EV server? If so, you might need to update the Vault Store location in the Enterprise Vault Directory database and start the storage service. If the VS was deleted/removed, then you need to delete the VS info from the directory DB as well. My suggestion ... open a case with support to assist you further since you need to manipulate the Enterprise Vault databases.

I hope this helps.

mias
Level 4
Partner Accredited

He I did what you said, and now they are gone 

GabeV
Level 6
Employee Accredited

Glad to help !