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Stored Selected items missing in Outlook add-in

JKormos
Level 3

Hi everyone,

I have an employee that is missing the "Store Selected Items/Folder"  under the Restore icon in their Outlook 2010 add-in.  Here is the information and what I've done so far:

 

Windows 7 64-bit PC

Outlook 2010

I ran the ResetEVClient.exe on the PC locally, reset the Outlook profile (aka, removed it from Control Panel > Mail and re-added it), the employee logged off and back on, that still did not fix it.

Usually removing the Outlook profile and re-adding it fixes most issues when things are not showing up.  I did some searches on Google and came up empty handed. 

Are there any other suggestions that I can try other than clearing the Windows profile?

Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions

PeterWendell
Level 4

So, it looks like the add-in is version 9.0.2 HTTP only. In my experience, which is not as vast as some others here, that version of the plugin does not support storing multiple items. I would upgrade then user to the 10.0.4 add-in.

(I spent significant time trying to work around the problem of the add-in failing to load and hanging Outlook, which was finally fixed in 10.0.4. In the process I noticed that the store multiple items feature was not avaialble on the 9.0.2 add-in -- which was the newest add-in that would work reliably for us -- but was available on later versions with no policy changes.)

View solution in original post

15 REPLIES 15

Rob_Wilcox1
Level 6
Partner

Do you have a client log?

Does it say that the Add-in is in 'lite' or 'full' mode?

Think it needs to be full for the Store Folder option to be available.

Working for cloudficient.com

PeterWendell
Level 4

Are you sure it is a 10.0.x version of the add-in? The store folders/selectd items option wasn't available on the 9.0.x add-in-- at least it wan't on the ones I tested.

Rob_Wilcox1
Level 6
Partner

FWIW ... The store folder option is only available when the Add-in is in 'full' mode, I just checked.

Working for cloudficient.com

JKormos
Level 3

Hi everyone,

Sorry for the lack of response on my end, I will verify that the employee does have the lite version of the add-in.  I'm certain that she does due to your information that you've given me.  Thanks!

PeterWendell
Level 4

Rob,

That's not what I'm seeing. My add-in is in Light mode (verfied by checking the EV properties in the backstage view), but I do see the Store Folder and Store Selected items options. This is with the latest add-in 10.0.4.1189 on Outlook 2010 and Outlook 2013. Both running in online mode only with no VV/VC.

Rob_Wilcox1
Level 6
Partner

ok, well, i am seeing different, but either way. Policy, mode and Outlook version all play a part in this. And that's the info we need to know.

Working for cloudficient.com

JKormos
Level 3

I forgot to add that when I checked Programs and Features on the computer I only saw "Enterprise Vault HTTP-Only Outlook Add-In.  We recently pushed out Enterprise Vault 10.0.4 with the 10.0.4 Outlook Add-In to be pushed out via SCCM sometime soon.  I'm guessing it wouldn't do any harm in installing this on the user's PC before hand to see if that fixes the issue.

Rob_Wilcox1
Level 6
Partner

I can't see it anywhere here, but do you have a client log?

Maybe a combination of stuff is causing the option to not be available?

Working for cloudficient.com

JKormos
Level 3

I will try to get the client log on Monday.  The employee's workstation must be powered off.  They work in another location too. 

JKormos
Level 3

The employee is OOO until 10/22, so I won't be able to get a client log until then.

JKormos
Level 3

Sorry for the delay, but I got the log file from the employee's PC.  I emitted some information due to security reasons.

 

23/10/2013 12:38:39.081[4596]: Log file created (level 1).

23/10/2013 12:38:39.084[4596]: Module path: C:\Program Files (x86)\Enterprise Vault\EVClient\x64\valkyrie.dll

23/10/2013 12:38:39.088[4596]: Found 0 Desktop resource DLLs

23/10/2013 12:38:39.090[4596]: No resource module was loaded and the default English resources in Valkyrie.dll will be used.

23/10/2013 12:38:39.095[4596]: RPC over HTTP is enabled (flags = 39)

23/10/2013 12:38:39.447[4596]:

23/10/2013 12:38:39.448[4596]: Environment:

23/10/2013 12:38:39.449[4596]:     Enterprise Vault Client 9.0.2.1061.0 (HTTP)

23/10/2013 12:38:39.452[4596]:     Microsoft Windows 7 Service Pack 1 (Build 7601)

23/10/2013 12:38:39.453[4596]:     AMD Phenom(tm) II X3 B75 Processor AMD64 Family 16 Model 4 Stepping 3;

23/10/2013 12:38:39.454[4596]:     Microsoft Outlook 2010

23/10/2013 12:38:39.454[4596]:         [RPC over HTTP enabled (flags = 39)]

23/10/2013 12:38:39.455[4596]:     Microsoft Internet Explorer 9.0.8112.16421

23/10/2013 12:38:39.456[4596]:     Computer name: 01311-WS-107

23/10/2013 12:38:39.458[4596]:

23/10/2013 12:38:39.458[4596]: Contents of Desktop Settings:

23/10/2013 12:38:39.459[4596]:     ;MAILBOX; =

23/10/2013 12:38:39.459[4596]:     ;SERVER; = 

23/10/2013 12:38:39.460[4596]:     ADDALLEVSERVERS = 0

23/10/2013 12:38:39.460[4596]:     ADDSERVERTOINTRANETZONE = 

23/10/2013 12:38:39.462[4596]:     ALLOWSCRIPTPUBLICFOLDERS = 1

23/10/2013 12:38:39.462[4596]:     ALLOWSCRIPTSHAREDFOLDERS = 1

23/10/2013 12:38:39.463[4596]:     ARCHIVEDELITEMSFOLDER = 1

23/10/2013 12:38:39.464[4596]:     ARCHIVEEXPLORERBTNVISIBLE = 1

23/10/2013 12:38:39.464[4596]:     ARCHIVEMANAGEDFOLDERS = 1

23/10/2013 12:38:39.465[4596]:     ARCHIVEONLYWITHATTACH = 0

23/10/2013 12:38:39.465[4596]:     ARCHIVESETTINGSLOCKED = 1

23/10/2013 12:38:39.466[4596]:     AUTODELETEIECACHE = 2

23/10/2013 12:38:39.467[4596]:     DEFAULTARCHIVEID = 113179936920EFC46A56E64BB88FF6DB81110000

23/10/2013 12:38:39.467[4596]:     DEFAULTDOUBLECLICKVIEW = 0

23/10/2013 12:38:39.468[4596]:     DEFAULTRETENTIONCATEGORYID = 1C2C8E463722A7945885E681F116B87C71b10000

23/10/2013 12:38:39.468[4596]:     DEFAULTWEBAPPURL = 

23/10/2013 12:38:39.469[4596]:     DELETEBTNVISIBLE = 0

23/10/2013 12:38:39.469[4596]:     DEPLOYFORMSLOCALLY = 2

23/10/2013 12:38:39.469[4596]:     EVSERVERS = 

23/10/2013 12:38:39.470[4596]:     INACTIVITYPERIOD = 4

23/10/2013 12:38:39.470[4596]:     INACTIVITYPERIODUNITS = 2

23/10/2013 12:38:39.471[4596]:     LARGEITEMSSIZEKB = 3072

23/10/2013 12:38:39.471[4596]:     LOCALISEDRESOURCES = C:\Program Files (x86)\Enterprise Vault\EVClient\x64\valkyrie.dll

23/10/2013 12:38:39.471[4596]:     MAILBOXDN =

23/10/2013 12:38:39.472[4596]:     MAILBOXSERVER = 

23/10/2013 12:38:39.472[4596]:     MAILBOXSTATE = 1

23/10/2013 12:38:39.472[4596]:     MAILBOXTYPE = PrimaryUser

23/10/2013 12:38:39.473[4596]:     MANAGEDFOLDERHANDLING = 1

23/10/2013 12:38:39.473[4596]:     MARKPSTS = 1

23/10/2013 12:38:39.473[4596]:     MINAGEPERIOD = 1

23/10/2013 12:38:39.473[4596]:     MINAGEPERIODUNITS = 1

23/10/2013 12:38:39.474[4596]:     OVENABLED = 0

23/10/2013 12:38:39.474[4596]:     OVMAXMESSAGESIZETOARCHIVEMB = 64

23/10/2013 12:38:39.474[4596]:     OVMESSAGECLASSINCLUDE = IPM.Post*;IPM.Note*;IPM.Document*;IPM.Appointment*;

23/10/2013 12:38:39.475[4596]:     OWA2003ARCHIVESUBFOLDERS = 1

23/10/2013 12:38:39.475[4596]:     OWA2003DELETEFROMCONTEXTMENU = 0

23/10/2013 12:38:39.475[4596]:     OWA2003DELETEFROMTOOLBAR = 0

23/10/2013 12:38:39.475[4596]:     OWA2003DELETEMODE = 0

23/10/2013 12:38:39.476[4596]:     OWA2003HELPFROMTOOLBAR = 0

23/10/2013 12:38:39.476[4596]:     OWAWEBAPPURL = 

23/10/2013 12:38:39.476[4596]:     PFINACTIVITYPERIOD = 4

23/10/2013 12:38:39.477[4596]:     PFINACTIVITYPERIODUNITS = 2

23/10/2013 12:38:39.477[4596]:     PFLARGEITEMSSIZEKB = 5960

23/10/2013 12:38:39.477[4596]:     PFMINAGEPERIOD = 2

23/10/2013 12:38:39.478[4596]:     PFMINAGEPERIODUNITS = 1

23/10/2013 12:38:39.478[4596]:     PFUSELARGEITEMSSIZE = 1

23/10/2013 12:38:39.478[4596]:     POLICYENTRYID = 1AE41BBD6230380469983E52B727580B91s10000

23/10/2013 12:38:39.479[4596]:     PSTALLOWDONATION = 0

23/10/2013 12:38:39.479[4596]:     PSTALLOWOVERRIDERETENTIONCAT = 0

23/10/2013 12:38:39.479[4596]:     PSTIMPORTENABLED = 0

23/10/2013 12:38:39.479[4596]:     PSTPOLICYENTRYID = 1BDA4E9148515B34CB03A391BD47DB1561012700

23/10/2013 12:38:39.480[4596]:     REMOVEPSTENTRIES = 4

23/10/2013 12:38:39.480[4596]:     RPCOVERHTTPPROXYURL = 

23/10/2013 12:38:39.481[4596]:     RPCOVERHTTPRESTRICTIONS = 0

23/10/2013 12:38:39.481[4596]:     SERVERVERSION = 10.04

23/10/2013 12:38:39.481[4596]:     SITEENTRYID = 1CCDAF93D01AB5F4F94BD0308209995FC1d10000

23/10/2013 12:38:39.482[4596]:     SYSTEMMAILBOX = 

23/10/2013 12:38:39.482[4596]:     USEINACTIVITYPERIOD = 1

23/10/2013 12:38:39.482[4596]:     USELARGEITEMSSIZE = 1

23/10/2013 12:38:39.482[4596]:     USEQUOTALIMIT = 1

23/10/2013 12:38:39.483[4596]:     USERSCANDELETEITEMS = 0

23/10/2013 12:38:39.483[4596]:     USESELFINSTALLFUNCT = 1

23/10/2013 12:38:39.483[4596]:     VVREADINGPANECONTENT = 2

23/10/2013 12:38:39.484[4596]:

23/10/2013 12:38:39.484[4596]:

23/10/2013 12:38:39.547[5576]: PSTMIG:

23/10/2013 12:38:39.548[5576]: PSTMIG: PST Importer started.

23/10/2013 12:38:39.549[5576]: PSTMIG:

23/10/2013 12:38:39.548[4596]: Installed Outlook preview pane registry keys fix for Outlook V14

23/10/2013 12:38:39.550[4596]: Unable to add/remove Outlook ForceFormReload registry key fix for Outlook: 0x80070005

23/10/2013 12:38:39.552[4596]: Set SharedFolderScript = 1

23/10/2013 12:38:39.552[4596]: Set PublicFolderScript = 1

23/10/2013 12:38:39.561[4596]: Vault Cache is only available when Outlook is connected to an offline mailbox store.

23/10/2013 12:38:39.618[4696]: Unable to load EV forms into Personal Form Library

23/10/2013 12:38:59.708[4696]:

23/10/2013 13:59:02.352[4596]: A COM error exception has been caught: 80040201

23/10/2013 14:25:09.667[4596]: A COM error exception has been caught: 80040201

23/10/2013 15:06:46.300[4596]: PstDisableGrow and PSTDisableGrowAllowAuthenticodeOverrides keys are set...

23/10/2013 15:06:46.301[4596]: attempting to obtain Override interface...

23/10/2013 15:06:46.302[4596]: Override interface obtained successfully..

23/10/2013 15:06:46.303[4596]: calling Registration Handler with C:\Program Files (x86)\Enterprise Vault\EVClient\x64\DesktopCommon.dll ...

23/10/2013 15:06:46.341[4596]: entry ids match.attempting to obtain OVERRIDE interface

23/10/2013 15:06:46.342[4596]: OVERRIDE interface obtained successfully.calling exemption method..

23/10/2013 15:06:46.342[4596]: exemption call successful.

23/10/2013 15:06:46.343[4596]: Registration call was successful.

PeterWendell
Level 4

So, it looks like the add-in is version 9.0.2 HTTP only. In my experience, which is not as vast as some others here, that version of the plugin does not support storing multiple items. I would upgrade then user to the 10.0.4 add-in.

(I spent significant time trying to work around the problem of the add-in failing to load and hanging Outlook, which was finally fixed in 10.0.4. In the process I noticed that the store multiple items feature was not avaialble on the 9.0.2 add-in -- which was the newest add-in that would work reliably for us -- but was available on later versions with no policy changes.)

JKormos
Level 3

I will try that out and update this post.  We did push out the 10.0.4 plugin to some, but not all.  

JKormos
Level 3

I just installed the EV Outlook Add-In 10.0.4 for the employee and it brought back that option.  Thanks for all your help!

PeterWendell
Level 4

I'm glad you got it sorted.