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Suddenly, some users cannot access their archives

Ahmedla1
Level 2

Hi,

 

Having problems with identifing a solution. I have reinstalled enterprise vault, cleared temp files, resetEV, reinstalled outlook but unable to view archived emails. I have created another user on the computer and have no problems in viewing archived emails.

Below is log file of the 2 users:

 

Good connection:

22/10/2010 08:33:38.001[ 796]: PSTMIG:

22/10/2010 08:33:38.001[ 796]: PSTMIG: PST Importer started.

22/10/2010 08:33:38.001[ 796]: PSTMIG:

22/10/2010 08:33:38.005[2372]: Set SharedFolderScript = 1

22/10/2010 08:33:38.007[2372]: Set PublicFolderScript = 1

22/10/2010 08:33:38.058[2372]: List of Enterprise Vault servers written to the IE Registry key ProxyOverride.

22/10/2010 08:33:38.061[2372]: [Offline Config] Enabled: false

22/10/2010 08:34:14.516[2372]: Exchange connection state: 8

 

Bad connection:

20/10/2010 15:52:22.364[3740]: Set PublicFolderScript = 1

20/10/2010 15:52:22.371[3740]: List of Enterprise Vault servers written to the IE Registry key ProxyOverride.

20/10/2010 15:52:22.373[3740]: [Offline Config] Enabled: false

20/10/2010 15:52:27.709[3740]: CShortcutItem::Display...Return Last Failed error: 0x80004005 

20/10/2010 15:52:29.832[1616]: Cannot mark any PSTs in the profile as a connection to the Exchange server is required

 

 

The operating system is XP SP3 and outlook 2007. What does exchange connection state: 8 do?

Please advise what else I can try. Thanks

9 REPLIES 9

JesusWept3
Level 6
Partner Accredited Certified

is outlook 2007 using Outlook anywhere per chance?

Also if you create them a secondary mail profile (Control Panel -> Mail) does that work?

https://www.linkedin.com/in/alex-allen-turl-07370146

Ahmedla1
Level 2

Outlook 2007. I have added a second profile and it works.

JesusWept3
Level 6
Partner Accredited Certified

Can you go to their profile and turn off Outlook Anywhere and then see if that works?

https://www.linkedin.com/in/alex-allen-turl-07370146

Ahmedla1
Level 2

Turned off outlook anywhere. Attached is the error message.

ThierryL
Level 2

I have the same problem and could not find any solution.

 

Mohawk_Marvin
Level 6
Partner

Start a new forum thread Thierry, you will get the most help that way.

MichelZ
Level 6
Partner Accredited Certified

Try deleting the E-Mail profile and start with a fresh one


cloudficient - EV Migration, creators of EVComplete.

Nick_White
Level 6
Employee

If it's just one person then it is most likely an issue with the item(s) in their archive. Are you able to find them using the search page or ArchiveExplorer and if so, what happens when you try to open the items from there? Also, which version of EV do you have installed (both client and server please)?

I'm thinking this might be an item that is no longer in the Archive but we are returning the wrong error code instead of simply reporting that the item has been removed

ThierryL
Level 2

I have EV8 SP3 server and client.

Using Outlook 2003

We have the problem for only two or thre account (with lot of items for one around 183 000  items)

Other have only around 50 000 items.

In fact when we reinit the cache that works until the user try to upload some items in is Vault.