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Support Expired how to renew

DCAIT
Level 3

Hi all,

just a quick Question, because I didn't found it. We have EV 12.1 running and the support ended 2 years ago (or longer). so if we want to update to 12.5 we need to renew the support, right? Do we have to buy a renewal or a new one (due to the exparation)?

regards

2 REPLIES 2

Joseph_Correia
Level 5
Partner Accredited

You'll need to get in contact with your Veritas sales rep for this.

I'm not sure what the Veritas policy is for lapsed maintenance but there may be some fee tacked on to the renewal of the maintenance to reinstate it.

CConsult
Moderator
Moderator
Partner    VIP   

I recommed to contact a Veritas consulting partner for the upgrade.

They usually also make you offers for a renewal of your licenses.

Remember that EV is licensed with active user accounts (who actively provide archive content).

regards