Outlook clients currently do not show the enterprise vault add-in. I believe this is due to RPC over HTTP as it works when I create an outlook profile manually (not using auto discover). I saw a previous post on this (http://www.symantec.com//connect/es/forums/ev-client-options-not-available-outlook-when-i-use-autodi...) but it did not have a resolution. I would prefer not to have to recreate everyone’s profile, but reinstalling the add-in would be an option.
Has anyone made any progress on this issue? The PCs are all onsite and part of the domain.
Solved! Go to Solution.
Yep. I did this, and replace the company with my companys external proxy. Still get the message. And again, the PC is not using RPC, its on-site, not remote. I ran the Mailbox archiveing task and even rebooted.
Can you grab a client trace?
Also remember that just because it's inside the company network, doesn't mean that the Outlook profile doesn't have RPC/HTTP configured in it somewhere. The Outlook Addin has no way of finding out from Outlook *how* the connection is at any one time other than whether it's there or not, it doesn't know whether the connection is RPC or HTTP, and therefore if RPC/HTTP is in the profile (there is one check box that we check) then we have to assume the "worst".
What is your policy set to with regards to RPC/HTTP restrictions in the VAC?