01-18-2011 03:14 AM
My environment is Exchange 2010 SP1, EV 9.0, my PC XP and using outlook 2007 without install EV outlook addin, when I open my own mailbox account, everything is working fine, but if I open another mailbox with my domain account, when I click "View the original item", it will show "You do not have access to this vault" in IE
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01-18-2011 09:52 PM
01-18-2011 04:21 AM
refer the following document
http://www.symantec.com/business/support/index?page=content&id=TECH57007
01-18-2011 07:53 PM
Thanks for you informatoin and let me explain my case:
On my EV environment, Exchange mailbox policy setting as attached file, it is using "Customize" on Shortcut body, and will show a link to the archived item and attachment
On my PC, I have two exchange mailbox accounts, one is A mailbox, and the other is B mailbox, as we know, there should also have domain A & B account, my case is, when I use A domain account to open mailbox A, everyting is working fine, but if i open mailbox B, all the link of attachment and view original item will bring me to the error page and said "You do not have access to this vault"
I think this should be the premission issue, because when I try to open the item of mailbox B, it will use damain account A's username and password to try to open the item, of course it will fail for the security issue, so, can we have some configuration in EV to prompt me to input the username and password?
01-18-2011 09:52 PM
01-19-2011 07:18 PM
Thanks, it work after add the permission to relate mailbox in EV console
01-19-2011 10:39 PM
Could you please mark the post as resolved !! Cheers!!