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Symantec Enterprise Vault Outlook Plugin

Pramod_Unni
Level 3
Partner Certified

We have noticed the issue while assiging the plugin installation using group policy. Even though there are no erros displayed on the client the Outlook-Add-In installation is not happening on the clients. We followed the same process mentioned in the below technote

 

http://www.symantec.com/business/support/index?page=content&id=TECH66591

 

Can someone throw some light to this. We did face an issue while installing the Outlook Add-in manually which we sorted by downloading the latest client from the Symantec site. We did assign the package installation on the computer configuratin- software installation policy still does not work.

Appreciate quick response.

Regards,

Pramod.

1 ACCEPTED SOLUTION

Accepted Solutions

Pramod_Unni
Level 3
Partner Certified

Thanks Guys, it's working there was a hotfix which was applied.

View solution in original post

6 REPLIES 6

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

have you seen this follow-up article?

Deployment of the Enterprise Vault Outlook Add-ons /extensions via an automated deployment method may require End User interaction.

Article: TECH68990  |  Created: 2009-01-22  |  Updated: 2011-03-23  |  Article URL http://www.symantec.com/docs/TECH68990

 

Pramod_Unni
Level 3
Partner Certified

Yes, We did come across the above article, it was no help.  We did even try as a domain admin privileges as well. It's not working. Please note that it's the latest EV 10.0.1 client not the previous versions as in the article.

 

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

you're using the Symantec Enterprise Vault Outlook Add-in-en.msi, not the setup.exe, right?

Pramod_Unni
Level 3
Partner Certified

Yes, we are using the msi file only not the setup.exe file.

 

ZeRoC00L
Level 6
Partner Accredited

If you manualy run:

msiexec /i  nameofevclient.msi /qn

Does it run perfectly ?

What EV version are we talking about ?

Pramod_Unni
Level 3
Partner Certified

Thanks Guys, it's working there was a hotfix which was applied.