07-14-2015 10:04 AM
Hi,
I was really hoping if someone would be able to help me resolve this issue.
A user's desktop was upgraded to Office 2013 and since moving to Outlook 2013 his Virtual Vault has disappeared.
I've tried all of the usual, uninstall re-install the EV plug-in. Synchronize mailbox under archive task. Recreate Outlook profile on client.
But every time I try to Synchronize the virtual vault it tells me it has failed.
What's the best way to diagnose this sort of thing? I attempted putting trace on the client but am having a hard time making sense of it.
07-14-2015 10:31 AM
what version of EV and the EV addin? what version of desktop OS? have you tried creating a new profile?
07-16-2015 01:54 AM
EV version 10, Plug-in version of EV 10.0.4, the desktop is windows 7.
I will try recreating the profile. There were a lot of garbage profiles which I have gotten rid of.
The weird thing I noticed is that I am unable to see any archived mail when browsing archives.
The user defintely has shortcuts for archived mail.