08-11-2011 08:27 AM
Event log on Enterprise Vault Server
The Archiving Task 'Exchange Mailbox Archiving Task for EX' could not be started due to startup errors.
I have installed two Enterprise Vault Servers 9.0.2 in cluster, Exchange Server 2010 sp1, SQL Server 2010 R2,
AD and DNS, and each of these servers above is windows server 2008 r2 with 4GB ram.
Everything works fine, cluster failover testing ok, sql server ok, exchange server, ad and dns is ok,except one :)
Exchange Mailbox Archiving Task start running and after few seconds go in failed state. In event logs I get the message from title.
I tried every solution from symantec support but not helped.
Please I need a help with this problem... Thanks
Solved! Go to Solution.
08-11-2011 03:52 PM
thanks guy's, I tried everything but problem not dissapeared. I will destroy my vault environment and try again with every component
08-11-2011 08:54 AM
08-11-2011 09:11 AM
I checked event viewer of the exchange server and there is no any warnings or errors.
Please can you explain me how to do second part of your post, adding cas server to ds server registry key ???
08-11-2011 10:20 AM
OK So the DS Server registry can be found detailed here:
http://support.microsoft.com/kb/319206
Log on to the Enterprise Vault server logged in as the EVAdmin/VSA Account
Open up a registry editor and browse to
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Exchange\Exchange Provider
Add a String (REG_SZ) called "DS Server" and give it a value of your CAS Server you wish to target
So a couple of things about DS Server
If you do have multiple domains or a mixture of Exchange 2003 and Exchange 2010 then your best bet is to specify the CAS Server as a GC via the ExchangeServerGCOverride column in the database, so you would run the following query instead
USE EnterpriseVaultDirectory
UPDATE ExchangeServerEntry
SET ExchangeServerGCOverride = 'GC://yourCASServer.domain.com'
WHERE ExchangeComputer = 'yourExchangeServer'
Afterwards, restart your Admin service (Which will restart all EV Services on the box) and then see if that helps the situation.
Also i'm guessing you have Outlook 2007 SP2 installed along with the Performance hotfix released from microsoft?
http://support.microsoft.com/kb/2475891
08-11-2011 11:19 AM
i added in registry this above, but problem still occured...
I already have outlook 2007 sp2 with hotfix
All EVS services are in running status, and provisioning task is in running status.
Only Exchange Mailbox Archiving Task go in failed status., and I still have the same error message in event viewer, under application.
what else I need to do please?
08-11-2011 12:23 PM
Any possibility you could get a Dtrace of ArchiveTask and post it here?
1. Stop all Archiving tasks
2. Open a command prompt
3. CD to \Program Files\Enterprise Vault\
4. Type "Dtrace" and press Enter
5. Type "set ArchiveTask v" and press Enter
6. Type "log C:\TaskFail.txt" and press Enter
7. Minimize the command prompt
8. Attempt to start the Exchange 2010 task
9. Wait for the error to re-occur
10. Go back to the command prompt and type "Exit"
11. Start the rest of your tasks
12. Zip and upload the dtrace here
08-11-2011 12:41 PM
I finished dtrace on my vault server... File is in attachment
Please how to resolve this problem?
08-11-2011 12:50 PM
Did you uninstall MSMQ?!
Event ID: 3220 Could not detect the MSMQ service.|Error: 0xC00E000B|Check that the MSMQ services are running. |
The Tasks and Storage service cannot run without MSMQ up and running
08-11-2011 01:06 PM
msmq is up and running, sure.
But I need to know one think.
Does the path for msmq storage need to be on clustered disk or on physical disks on both servers? In my case, on both vault servers in cluster, msmq storage path is on E: (physical disk) labeled "DATA", not on clustered disk. Will I change path for msmq storage on disk I: labeled "MSMQ"
Maybe that's the problem? Please see pics in attachment
08-11-2011 01:26 PM
MSMQ needs to be a cluster resource in the resource group you're going to use for the EV server. So you need to add a physical disk resource first (10GB or so) and then add the MSMQ resource to the cluster group using that disk as a dependency. Looks like you have this done though, so I wouldn't change anything. I don't think EV will install into a resource group that doesn't have MSMQ already set up.
You can't see the cluster MSMQ queues in the normal computer manager. Use the ClusterCompMgmt.bat batch file in the EV installation directory to see the clustered message queues.
08-11-2011 01:27 PM
Check the registry settings at:
HKLM\System\CurrentControlSet\EnterpriseVaultStorageService and
HKLM\System\CurrentControlSet\EnterpriseVaultTaskControllerService
You'll see a multi-string value there named DependsOnService. It probably lists just MSMQ, the non-clustered MSMQ instance. It should be the resource group MSMQ instance.
If you go to HKLM\Software\Microsoft\MSMQ\Clustered QMs\MSMQ$<MSMQ_resource_name>, you'll see the name of the resource group MSMQ instance. You'll want to change the value on the two mulit-string values to this name. This requires a reboot.
If you're using a N+1 or N+2 cluster, you'll probably be okay to just remove MSMQ from the list. The storage service and task controller resource group services have MSMQ as a dependency, so they won't start without MSMQ anyway.
08-11-2011 03:52 PM
thanks guy's, I tried everything but problem not dissapeared. I will destroy my vault environment and try again with every component