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The Collector Manager encountered an error

Hello,

Getting below error from last 3 days, This error comes just after Indexes set as backmode.

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Event ID:      6848
Task Category: Storage File Watch
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      nj1test57v.test.LOCAL
Description:
The Collector Manager encountered an error.

Reason: The Collector Manager is not running. Check the Storage Service is running and that no previous errors have been logged. The Storage Service may require a restart.      (0xc0041ac1)
Method: CCollectorManager::Refresh

 

Best Regards,

Deepak
 

2 Replies

Please suggest what should we

Please suggest what should we check in this case?

Would be good to know what

Would be good to know what version of EV and if you had any changes recently.

Also, grab a dtrace of StorageFileWatch when the Indexes enter Backup Mode.  You will be able to attach it here.

https://www.linkedin.com/in/awsterling/