cancel
Showing results for 
Search instead for 
Did you mean: 

The EnterpriseVault.DirectoryService object reported an error Event ID: 8391

smlopes
Level 5

Outlook client can perform Search Vaults, archive explorer, but not Store Vault. Error is below:

Evault server also complaining:

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          8/16/2011 7:28:06 PM
Event ID:      8391
Task Category: Directory Service
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      TSTUSBEEVAULT.westpharmalab.LAB
Description:
The EnterpriseVault.DirectoryService object reported an error.
 
Unspecified error
 

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Enterprise Vault " />
    <EventID Qualifiers="49156">8391</EventID>
    <Level>2</Level>
    <Task>21</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-08-16T23:28:06.000000000Z" />
    <EventRecordID>1267</EventRecordID>
    <Channel>Symantec Enterprise Vault</Channel>
    <Computer>TSTUSBEEVAULT.westpharmalab.LAB</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Unspecified error
</Data>
  </EventData>
</Event>

1 ACCEPTED SOLUTION

Accepted Solutions

smlopes
Level 5

Issue resolved, somehow the mailbox task was running on passive exchange mailboxes. recreated task and all is well for now...Thanks !

View solution in original post

2 REPLIES 2

JesusWept3
Level 6
Partner Accredited Certified

You're going to have to get a dtrace of AgentClientBroker and DirectoryService to be honest.
The error thrown on the EV Server could also be coincidental

From the client trace we see

16/08/2011 23:22:44.710[1356]: ~DesktopCommon::GetIELanguageHeader: 0x0
16/08/2011 23:22:44.824[1356]: CHTTPRequest::CheckStatus
16/08/2011 23:22:44.850[1356]: HTTP request error: 158 (400)
16/08/2011 23:22:44.894[1356]: HTTP request error. A server error has occurred. 400
16/08/2011 23:22:44.899[1356]: ~CHTTPRequest::CheckStatus
16/08/2011 23:22:44.912[1356]: ~CHTTPRequest::Connect
16/08/2011 23:22:44.915[1356]: CHTTPRequest::Disconnect
16/08/2011 23:22:44.917[1356]: ~CHTTPRequest::Disconnect
16/08/2011 23:22:44.920[1356]: Connect failed: 0x80004005

Error code 400 from IIS is

400 - Bad request. The request could not be understood by the server due to malformed syntax. The client should not repeat the request without modifications.

If you have Windows Server 2008 you can look at the IIS logs where it will give an extra sub status and would report one of the following to narrow it down

  • 400.1 - Invalid Destination Header.
  • 400.2 - Invalid Depth Header.
  • 400.3 - Invalid If Header.
  • 400.4 - Invalid Overwrite Header.
  • 400.5 - Invalid Translate Header.
  • 400.6 - Invalid Request Body.
  • 400.7 - Invalid Content Length.
  • 400.8 - Invalid Timeout.
  • 400.9 - Invalid Lock Token.

You may need to contact microsoft to help sort this one out as it seems like a not so straight forward issue,

http://www.issociate.de/board/post/314237/HTTP_400_Bad_Request.html
 

 

https://www.linkedin.com/in/alex-allen-turl-07370146

smlopes
Level 5

Issue resolved, somehow the mailbox task was running on passive exchange mailboxes. recreated task and all is well for now...Thanks !