12-11-2008 04:53 AM
EV 2007 SP4. Exchange 2003 SP2. Outlook 2003 SP3.
I have one user out of 150 in our pilot who cannot open shortcuts. Instead she gets:
"The custom form could not be opened. Outlook will use an Outlook form instead. The form required to view this message cannot be displayed. Contact your administrator"
This problem has been discussed in several threads here. Most relevant to me is:
Like the person in that thread, I have "tried everything" and the problem is not resolved.
I know it is local to this user on this PC. I logged in as another user on this PC and their shortcuts work great. I logged this user into another PC, and her shortcuts work great. This user, on this PC (even when granted Local Admin) gets the above message.
In particular:
Does anyone have any new info on this problem? I may just give up and have her machine reimaged.
Thanks,
Rob
12-20-2008 05:53 AM
I would try deleting the whole profile - do you have roaming enabled? Sometimes there is corruption within a profile and even doing what you have done cannot resolve it.
12-22-2008 06:56 AM
Hm
Is this vista? Maybe check the DPI resolution.
http://seer.entsupport.symantec.com/docs/301287.htm
Deleting the Windows profile could also help.
And the forms are in the personal store? Otherwise you can set this to deploay forms locally: always
12-22-2008 07:37 AM
Nope, it's not Vista. It's XP SP3. Thanks for the link, which is interesting but it's not exactly our problem. We can see the icons correctly. Double-clicking gives the error noted in the subject though.
I think I will either first try the advice of Mark Barefoot's post and delete the entire profile (we do not have roaming enabled BTW). If that doesn't work I'm going to get the machine reimaged. This problem is just too flaky to spend too much more energy on, since (a) this user on other PCs works fine and (b) other users on this PC work fine. It's just this user on this PC that does not work. Time for the big hammer I guess.
Thanks for the comments.
Rob
03-23-2009 04:09 PM