The following envelope message could not be archived as the attached message does not appear valid.

[Johan_Coetzee]

Hi  Guys

I have a client who receives the event id 3375 in the EV logs. There is a huge amount of emails that have been moved to the "Failed to Copy" folder in the Journal mailbox. (+-7000 items = +- 5 GB)

According to Symantec document http://support.veritas.com/docs/318455 this happes because of corrupt emails in the Journal mailbox.

Is it EV that is causing these corrupt emails in the Journal Mailbox and is there a solution to prevent or fix this?

My client is using:
Win2003 SP2
Enterprise Vault  2007 7.5 (not sure of the SP)
Exchange 2007

[Wayne_Humphrey]

Hi Johan,

You will neen to take a look at the messages that where copied into the "Failed to Copy" Folder and see whats going on.  You could also then turn on dtrace and drag one of the items back into the inbox to reproduce the error and then take a look at the log.

Is this just for a hand-full of messages or all the messages?

[Batmanfail]

Maybe this is SPAM mail?  Do you have a decent filter in-place?  If not, look at MessageLabs.com....

Also, empty TO/CC/FROM fields in Emai Headers are against Request For Comments, in particular, RFC 2821 which may mark you mail as corrupt.  

This looks more like an email server issue than Enterprise Vault balking.....

Ta,

[GertjanA]

Hi Johan,

Also check to see if the journal mailbox is not accidentally scanned by an AV-program, and if the storage location is excluded from scanning.

Gertjan

[BigPhil]

We get this same thing from every single "UPS Delivery Notification" email sent from UPS. For some reason EV doesnt like the message formatting on these messages. Outlook displays the message just fine, but EV cant process it.