The server did not send a complete item ...

[BMS]

When retrieving an archived message (in outlook 2007) that is smaller than ca. 3mb I get the error: "the server did not send a complete item". However, when retrieving a message larger dan ca. 3mb there's no problem at all. What happens?

EV for Exchange 9.0

MS Server 2003 R2, sp2, x86

SQL2008

[Maverik]

MMMMM Sounds wierd.  Would need to review a client trace.

http://support.veritas.com/docs/276094

And gather a dtrace of W3WP, RetreivalTask, StorageRestore.

http://support.veritas.com/docs/276120        

Does the isuse perhaps occur in OWA?

Do the items open OK via Search Archive Explorer?

Does this occur logged into a user account on Outlook on EV server?

[BMS]

Retrieving items through Archive Explorer works fine, always.

Retrieving items in outlook 2007, by using the 'restore from safe'-button also works fine, always

Viewing an item in webbrowser also works fine, always.

It's not an issue with OWA

It happens from a client pc, in Outlook 2007 (NL, view attachments). I haven't tried on the EV-server

I'll works on the client-trace / Dtrace.

thnx, BS

[BMS]

- here's the client-trace (attached)

[BMS]

- here's are two EV traces:

[JesusWept3]

just as a matter of interest, since the user is on an EV8 SP3 client against an EV9 server, what happens if you give them the newer client?

[Rob_Wilcox1]

Please can you provide a full client trace?

Secondly ... are you using RPC/HTTP or Outlook Anywhere?

[BMS]

- I've installed the EV9 outlook client --> no result

- Attached is a complete clienttrace, right after generating the error. Weird thing is, that it looked like the message was being downloaded/recovered; I saw a 'downloading-bar' on the screen, but right after the download completed, the bar disappears and the error message comes up ("the server did not send ...)

- also I've attached a log of the 'safe information' in which there's one error: TESTING CONNECTION    
Skipping DCOM tests    HTTP client is in use
HTTP connection failed    http://djsarchive.dejong.hq/EnterpriseVault (Status: 0x12)

I don't understand this error, since http connection with the ev-server looks ok to me ...

- i'm using the outlook 2007 mapi client on a local network (not rpc/http ... that's the next step I hope).

[Rob_Wilcox1]

hmm I can't see anything obvious in there, and, it's not using RPC/HTTP so it's not the issue that I'm currently investigating.

One other thing..  is this a small (eg 30-50 Kb original size) item or a large one (eg 2Mb+ original size).

[BMS]

this was a small item ... and I don't have any problem retrieving it by using the 'retrieve from safe' button from the OL-EVaddin.

?????

[Rob_Wilcox1]

Is there any firewall/ISA server involved?

[BMS]

No Rob, this a direct client/server over LAN connection ...

thnx, BS