12-18-2012 10:49 PM
Dear Experts,
I get the critical alert on Enterprise Vault Admin Console informing that there are about 500,000 archived items in vault store waiting to be indexed. This is high number. I have checked the index volumes and don't find any of them contain 'failed' status. I have checked the Eventlog. There is Event 41021 with the same description as the alert reported in the EV Admin Console. I have already tried select the "Clear Backup Mode from all Index Locations" on the server, reboot the server, ensure that the index service is started and re-run all checkings from the Admin Console. However, the number of archive items waiting to be indexed is not going down.
Please anyone help to advise me where I have to check and what I should do to reduce the number of archived items waiting to be indexed.
FYI, I have run EV 10.0.1 on Domino 8.5.2
Thanks & regards,
Gayoon T.
Solved! Go to Solution.
12-19-2012 05:48 PM
How to run dtrace : http://www.symantec.com/docs/TECH38122
Since you are new to EV, this technote will give you a good list of resources on indexing and how to proceed with troubleshooting:
http://www.symantec.com/docs/HOWTO58947
Regards,
Jeff
12-19-2012 01:04 AM
you'll probably want to start with a dtrace of the indexing engine to see what's going on.
also, what are the hardware specs of your EV server?
12-19-2012 05:12 PM
I am new to EV. Please could you advise me how to use a dtrace of the indexing engine.
Here is hardware spec of my EV server
- Processor: intel Xeon CPU X5670 @ 2.93 GHz 2.67 GHz (2 processors)
- RAM: 16.0 GB
- System type: 64-bit Operating System.
Thank you.
Gayoon
12-19-2012 05:48 PM
How to run dtrace : http://www.symantec.com/docs/TECH38122
Since you are new to EV, this technote will give you a good list of resources on indexing and how to proceed with troubleshooting:
http://www.symantec.com/docs/HOWTO58947
Regards,
Jeff
12-19-2012 06:30 PM
Thank you. I will check those links.