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Saqib_Alam
Level 5
Partner Accredited

 

 While opening the archive email i am getting this error. this is happening only with one user. 

The item was archived by Enterprise Vault on .....

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note that user system is not on domain.

Find the screen shot attached.



 

7 REPLIES 7

Saqib_Alam
Level 5
Partner Accredited

 

Can any one help me out regarding this....???????????

RahulG
Level 6
Employee

Are other users able to open emails when they are not connected to the domain ?

Is the user connected to outlook using RPC over http ?

Saqib_Alam
Level 5
Partner Accredited

Yes the other users are able to open the archive emails

yes user is connected through RPC over http.

Mohawk_Marvin
Level 6
Partner

You will need to capture a client trace of this user. Then post the client trace here, be careful to remove any sesitive data or rename it prior to posting it.

RahulG
Level 6
Employee

Did you tried resetting the Evclient ?

What version of Exchange are you running ?

As issue is with one user , did you tried Zapping the mailbox ?

1 Check the RPC over HTTP Proxy URL in the Mailbox policy - Advanced tab - Desktop.
2 The URL set above should match the RPC over HTTP proxy URL set in Outlook Connection tab.


 

Saqib_Alam
Level 5
Partner Accredited

 

I just make the entry of EV Server into Host File of client and it works.

 

Thanks every one for helping me.

 

Regards
Saqib

Mohawk_Marvin
Level 6
Partner

Saqib, please mark your post as a solution to close it off.