04-30-2020 12:19 PM
Hey All,
When searching the Journal Archive, there is a gap in results between 9/18/2019 and 4/13/2020. If I do a search for an email that is received daily, I can see the gap in the archive.
If you were faced with this issue, how would you start troubleshooting it? Support suggested we rebuild the index which we are doing now, just looking for other thoughts or ideas to investigate!
Vault 12.0
exchange 2013
Thanks!
04-30-2020 12:31 PM
04-30-2020 12:33 PM
04-30-2020 12:47 PM
Thanks! I will report back if the rebuild fixed the issue - good idea to search the DB (do you know if there is a guide somewhere on searching from the SQL side?). I think absolute worst case we could do some sort of re-ingest from the mailstores through the journal.
04-30-2020 12:49 PM
04-30-2020 10:25 PM - edited 04-30-2020 10:26 PM
Did you check the Journal Mailboxes? Especially the subfolders underneath Enterprise Vault Journaling (Failed to copy/Failed to store)? If you search only the gap (better yet, 1 day in the gap) do you get results at all? Or are you simply missing that daily mail? If you miss the daily mail, check the source also. Perhaps that did not send for a while.
05-01-2020 10:36 AM