08-01-2016 09:47 AM - edited 08-01-2016 11:17 AM
Unable to Delete Individual Items from a user Archive. Received popup of “Bad Request” error
Not on legal hold
79803 items were detected
Retention category value was 2
That its business retention
On hold = 0
Value is 2
Performed the DTRACE
72446 16:03:24.765 [14976] (StorageOnlineOpns) <18752> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
72720 16:03:25.687 [1944] (StorageOnlineOpns) <18528> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
72998 16:03:26.718 [7244] (StorageOnlineOpns) <4616> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
73270 16:03:27.406 [14160] (StorageOnlineOpns) <20356> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
73542 16:03:28.328 [5048] (StorageOnlineOpns) <15000> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
73797 16:03:29.062 [14976] (StorageOnlineOpns) <12668> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
74052 16:03:29.765 [1944] (StorageOnlineOpns) <15872> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
74307 16:03:30.437 [7244] (StorageOnlineOpns) <15088> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
74562 16:03:31.437 [14160] (StorageOnlineOpns) <18788> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
74817 16:03:32.093 [5048] (StorageOnlineOpns) <7384> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
75072 16:03:32.703 [14976] (StorageOnlineOpns) <3304> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
75327 16:03:33.312 [1944] (StorageOnlineOpns) <15456> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
75582 16:03:33.953 [7244] (StorageOnlineOpns) <17424> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
75837 16:03:34.797 [14160] (StorageOnlineOpns) <12204> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
76092 16:03:35.422 [5048] (StorageOnlineOpns) <4420> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
76352 16:03:36.109 [14976] (StorageOnlineOpns) <16532> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
76612 16:03:36.750 [1944] (StorageOnlineOpns) <4284> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
76889 16:03:38.062 [7244] (StorageOnlineOpns) <4616> EV:H {CStorageOnline::CanItemBeDeleted}|CanItemBeDeleted result: CanBeDeleted: False, Reason: 0xc0041a57
out of ideas and options. please remember main objective is to delete the items and the folder completly from archive also tried to export and remove the item from folder but unsuccessful.
08-10-2016 10:49 AM
Based on what information you've provided the only way to "remove" those items would be to export the archive to a PST, open it, remove them items, create a new archive and import into the new archive. Once this is verified you can delete the old archive. Those offending items will still be on the storage platform marked for deletion, but wont' be visible to the user.