Unable to archive eligible messages - how to fix?

[citizen]

I have a single mailbox that will not archive eligible messages and I dont know how to fix it. This is how I caused it:

1. user's vaulted data was accidently deleted.
2. I disabled her Vault account. (so no archiving would take place during restore)
3. I restored her messages from Exchange backup (message by message... slow and painful)
4. I deleted the shortcuts in her mailbox (since they were no longer valid).
5. Once the user's messages had been restored I re-enabled her account for archiving

Now I notice the restored messages arent being re-archived. New mail is being archived but how do I get the Vault to archive these older messages?

Thanks for any assistance! 

[TonySterling]

What happens when you do a Run Now in Report Mode?  What does it say?

You could try to set the IgnoreEVDates key to 3:

How to Force archiving based on the Received Date of email.

Article:TECH76532

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Created: 2009-01-06

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Updated: 2012-02-23

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Article URL http://www.symantec.com/docs/TECH76532

[citizen]

So I should mention that I restored these messages just over a year ago.

The policy should archive messages after six months.

In report mode I see:

Mailbox state

Enabled

No of items ready to archive

0

No of messages that would be archived

0

[TonySterling]

So is anything being archived for this person?  Based on the report nothing is eligible.  You might need to do a run now in normal mode and dtrace Agent Client Broker.

[John_Santana]

is there anything that the poster needs to do in the SQL Server database ?