10-30-2012 10:09 AM
When I try to enable the user email box in Enterprise vault. The window get stuck on processing mail box.
Please can some one help,
Solved! Go to Solution.
10-31-2012 03:02 AM
you may refer the following document
http://www.symantec.com/business/support/index?page=content&id=TECH49069
http://www.symantec.com/business/support/index?page=content&id=TECH35774
I had seen the simalr issue in the past and the issue was caused because of 2 version of MAPISVC.INF
10-30-2012 10:23 AM
Hi, can you share what version of EV and Exchange?
Also, is this new installation? Was it working previously, etc..?
10-30-2012 10:35 AM
The Ev Version is 8.5 and Exchange is 2003
this is not a new installation and was working fine..the problem is with 2 new accounts...the accounts looks fine in gal and on exchange
10-30-2012 10:48 AM
Can you please check the event log and let us know what error is generated ?
You may also try to re-run the provisioning task and then try enabling the mailbox again.
The issue is mostly realted to Mapi, is your mailbox archiving running fine ?
refer http://www.symantec.com/business/support/index?page=content&id=HOWTO37443
10-30-2012 04:01 PM
10-30-2012 11:44 PM
Also get DTRACE for VAC / Snap-In / mmc.exe
10-31-2012 02:40 AM
The Event Viewer Says the Below:-
Timed out whilst waiting for the MAPI profile mutex.
Mutex Name:- Enterprise Vault Profile Mutex
10-31-2012 03:02 AM
you may refer the following document
http://www.symantec.com/business/support/index?page=content&id=TECH49069
http://www.symantec.com/business/support/index?page=content&id=TECH35774
I had seen the simalr issue in the past and the issue was caused because of 2 version of MAPISVC.INF