Unable to enable the user email box.

[gagan25]

When I try to enable the user email box in Enterprise vault. The window get stuck on processing mail box.

Please can some one help,

[TonySterling]

Hi, can you share what version of EV and Exchange?

Also, is this new installation?  Was it working previously, etc..?

[gagan25]

The Ev Version is 8.5 and Exchange is 2003

this is not a new installation and was working fine..the problem is with 2 new accounts...the accounts looks fine in gal and on exchange

[RahulG]

Can you please check the event log and let us know what error is generated ?

You may also try to re-run the provisioning task and then try enabling the mailbox again.

The issue is mostly realted to Mapi, is your mailbox archiving running fine ?

refer http://www.symantec.com/business/support/index?page=content&id=HOWTO37443

[Rob_Wilcox1]

You may also want to run a DTRACE of hmm I think it's agentclientbroker. (could be wrong)

[Amit_Dol]

Also get DTRACE for VAC / Snap-In / mmc.exe

[gagan25]

The Event Viewer Says the Below:-

Timed out whilst waiting for the MAPI profile mutex.

Mutex Name:- Enterprise Vault Profile Mutex

[RahulG · Accepted solution]

you may refer the following document 

http://www.symantec.com/business/support/index?page=content&id=TECH49069

http://www.symantec.com/business/support/index?page=content&id=TECH35774

I had seen the simalr issue in the past and the issue was caused because of 2 version of  MAPISVC.INF