Unable to load EV forms into Personal Form Library

[JamaliP]

Setup

EV 9.0.1 Server and Client

Outlook 2010 x64

Forms set to always.

EV forms won't install when using EV client 9.0.1 with Outlook 2010 x64.

In the Log I see "Unable to load EV forms into Personal Form Library"

In Vault information I see "Could not open Org Library.

Forms install fine when using Outlook 2010 x86 version on same computer with same profile.

I can load them manually and they work, but this it not a option when we push to everyone.

Any ideas?

[JesusWept3]

OK So "Could not open Org Library" is coming from the Public Folders organizational forms, which by default are not created in pure Exchange 2007 or 2010 installs.

Could you paste more lines from the log file?

You should see something along the lines here

DesktopCommon::GetEVFormFilesPath: 0x0
Located the EV forms installation folder: C:\Program Files\Enterprise Vault\EVClient\Languages\Forms\en
CDesktop::GetSetting: 0x0
~DesktopCommon::GetEVFormFilesPath: 0x0
 Desktop Setting: ADDSERVERTOINTRANETZONE
 DesktopCommon::LoadEVFormsIntoPersonalLibrary: 0x0
 

would need to see where and when the error comes up
It could be a registry permissions issue or a file issue or a UAC issue.

What version of windows are you using?

 

[JamaliP]

unfortunately i don't see any text quite like that...

I have the logging on maximum. Did a search for variables of the text above.

i see:

27/12/2010 20:25:20.260[1832]:     Desktop Setting: DEPLOYFORMSLOCALLY
27/12/2010 20:25:20.262[1832]:     Value: 2
27/12/2010 20:25:20.262[1832]: ~DesktopCommonConfig::GetSetting: 0x0
27/12/2010 20:25:20.262[1832]:  DEPLOYFORMSLOCALLY = 2 [Desktop Setting]
27/12/2010 20:25:20.262[1832]: ~DesktopCommonConfig::GetConfigValue: 0x0
27/12/2010 20:25:20.262[1832]: DesktopCommonUtil::OpenStoreOfType: 0x0
27/12/2010 20:25:20.264[1832]: ~DesktopCommonUtil::OpenStoreOfType: 0x0
27/12/2010 20:25:20.264[1832]: DesktopCommon::GetLanguageFolderPath: 0x0
27/12/2010 20:25:20.264[1832]: ~DesktopCommon::GetLanguageFolderPath: 0x80070002
27/12/2010 20:25:20.265[1832]: Unable to load EV forms into Personal Form Library
27/12/2010 20:25:20.266[1832]: DesktopCommonConfig::GetSetting: 0x0

i am using windows 7 x64.

In production i can see where it finds the forms like you have above. but that is using outlook 2010 x86 and with windows 7 x64.

[JesusWept3]

OK so 0x80070002 is "The system cannot find the file specified"
You may need to run procmon and determine what directory its attempting to find.

 

[JamaliP]

will try and update tomorrow.

[Paul_Grimshaw · Accepted solution]

This has been identified internally. It has a targeted version of EV9 SP2 but that has not been committed. As this has not been raised through a customer and followed the correct escalation channels into engineering I suggest opening a support case with us and quote ETRACK 2217123.

It looks like the issue is occurring because the client is trying to locate the InstallPath registry key under:

HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\Install\

However, the installer has placed the key under:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install\
 

[JamaliP]

Yeah chalk this one up to me...I actually opened a case yesturday morning and it was pointed out that support for Win 7 x64 is still pending as stated in the compatibily guide.

Thank you all for the assistance.

[Paul_Grimshaw]

That is fair enough but the problem would also occur on Vista x64 for the same reason and that is supported.

[JamaliP]

So should I reopen a ticket and have it escalated? I guess the main thing i wanted to know and you have answered, is that its just not us having the issue.

We dont have many Vista clients and those that do probably are not using x64, but we do plan on deploying win 7 x64 a lot more.

[Paul_Grimshaw]

Yes I would as also I have just read that the fact that Windows 7 is not certified in the latest charts is a typo and it is supported. This will be reflected in the next updated version.