09-07-2020 05:47 AM
We have Exchange Server 2016 and Enterprise Vault 12.5. On client side we have Outlook 2016 & 2019 with EV Outlook Add-ins installed. While trying to open archived email, we are getting error "Cannot downoad the archived item from https://archive.domain.com/EnterpriseVault/download.asp. In the end Unknown error: 0x8004010F.
09-07-2020 10:49 AM
Hello @FazalUr
Does this issue happen to irrespective of the versions of Outlook or is it noticed with users with either one of the versions of Outlook.
What happens when you click on the url? Are you able to access the item? Is it possible to share the Client Log?
09-08-2020 12:11 AM
Hello,
If this happens on some, but not all items, have a look at this KB:
https://www.veritas.com/content/support/en_US/article.100025287
It might be due to a huge number of recipients, or possibly a corrupted item.
09-09-2020 12:24 PM
09-10-2020 12:43 AM
The issue is seens across different version of Outlook like 2013, 2019 & 365.
On clicking the URL, the archive email opens in a browser instead of Outlook. Yes, we are able to access the archived email but in browser window.
09-10-2020 01:54 AM - edited 09-10-2020 01:55 AM
Hm. Which EV Client version do you use?
There were issues with old(er) versions, caused by Outlook/Microsoft patches.
See https://www.veritas.com/content/support/en_US/article.100039979
and possibly this one: https://www.veritas.com/content/support/en_US/article.100040149
09-10-2020 07:11 AM
please make sure your Enterprise Vault paths are not scanned by an antivirus scan.
09-14-2020 12:53 AM - edited 09-14-2020 01:00 AM
Hello @FazalUr
Apart from the suggestions provided by @GertjanA & @CConsult, it will be very interesting to note what is seen in the Client Log of a couple of the Users. If the link is opening, that means there's no issue in the communication to the Virtual Directory on the EV Server and thereby to the underlying architecture on the Server side. It has to be something pertaining to the EV Outlook Add in on the client side. Hence the request for the client log. You can redact environment specific information for security purposes.
To collect the Client Trace you can look this article... How to perform a client trace for Enterprise Vault (EV) with Outlook 2010/2013
09-17-2020 11:39 PM
09-18-2020 12:34 PM
09-20-2020 10:59 PM
Hello @FazalUr
Sorry to hear that, post the restoration of power, if you need help with anything around the servers, feel free to reach out. And once things are settled on the server side, we can look at what's happening with the EV Clients.