Unable to open archived items in shared mailboxes

Hi all,

when someone has a shared mailbox open in their Outlook, they are unable to open archived items in that mailbox, even if they have full permissions. Opening the message brings up a banner that says;

"This item has been archived by Enterprise Vault
Click here to view the original item"

Clicking on that does nothing.

"Allow Script in Shared Folders" is set to 'Force On' in all desktop policies (has always been like that).

Environment is:

Enterprise Vault 10.0.3
Exchange 2010 SP3 RU1
Clients are Outlook 2007 on XP and 2010 on Win 7

Any ideas are much appreciated.

 

 

1 Solution

Accepted Solutions
Accepted Solution!

Please confirm Outlook

Please confirm Outlook setting as per Tech note http://www.symantec.com/docs/TECH46184

Microsoft Outlook 2007

1.   In Outlook, click on Tools, Trust Center
2.   Inside the Trust Center, click on the Email Security
3.   Within Email Security, check the box to "Allow Script in Shared Folders"
4.   Click OK to all properties settings, close and re-open Outlook
 
Microsoft Outlook 2010

1. On File Menu, Click Options
2. Click on Trust center & then Trust center settings
3. In the Navigation pane, Click E-mail security
4. Under Script in Folders, enable the following options 'Allow script in shared folders'

If still have problem then increase client logging to maximum and retrive 1 email from primary mailbox & 1 email from shared mailbox to see the difference of call.
 

View solution in original post

4 Replies
Accepted Solution!

Please confirm Outlook

Please confirm Outlook setting as per Tech note http://www.symantec.com/docs/TECH46184

Microsoft Outlook 2007

1.   In Outlook, click on Tools, Trust Center
2.   Inside the Trust Center, click on the Email Security
3.   Within Email Security, check the box to "Allow Script in Shared Folders"
4.   Click OK to all properties settings, close and re-open Outlook
 
Microsoft Outlook 2010

1. On File Menu, Click Options
2. Click on Trust center & then Trust center settings
3. In the Navigation pane, Click E-mail security
4. Under Script in Folders, enable the following options 'Allow script in shared folders'

If still have problem then increase client logging to maximum and retrive 1 email from primary mailbox & 1 email from shared mailbox to see the difference of call.
 

View solution in original post

Highlighted

Hi Pradeep, thanks so much, I

Hi Pradeep,

thanks so much, I never found this tech note. It appears that those settings are blocked by our GPOs, so I;ll look into getting that changed.

 

Thanks for the fast answer!

Glad to see that your issue

Glad to see that your issue solved Smiley Happy

Re: Glad to see that your issue

Thanks for sharing !