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Unable to retrieve archived items EV 11.0

sadiq
Level 2

Hi , 

i  am seeing "No preview of this item available with error code 0x80004004 for a single item . event on the EV server is as below.

Log Name:      Symantec Enterprise Vault

Source:        Enterprise Vault

Date:          10/2/2017 7:24:52 PM

Event ID:      6287

Task Category: Web Application (WP)

Level:         Warning

Keywords:      Classic

User:          N/A

Computer:      XXX.XX.net

Description:

Unable to fetch item from "XXX.XX.group".

Reason: Operation aborted  (0x80004004)

Saveset Id: #123848$184CA4051B2B1864E913F8A2DC4245CB01110000xxx.xx

Archive Name: XXXX

Reference: GetOnlineAttachmentFileSize2

 

4 REPLIES 4

VirgilDobos
Moderator
Moderator
Partner    VIP    Accredited Certified

Hi there,

It is likely that the CAB file (assuming collection is enabled) has become corrupted. You can run EVSVR in Verify mode to determine the total number of corrupted CAB files.

Have a look on this article on how you can isolate the issue: https://www.veritas.com/support/en_US/article.000021268

 

--Virgil

Thanks Virgil. 

I am going to run the EVSVR  in Verify mod. But how can i pin point the exact CAB file for the item i am looking for ?

Thanks,

Sadiq

VirgilDobos
Moderator
Moderator
Partner    VIP    Accredited Certified

Good question. Normally the location of the archived item is provided with the event error. Can you check if there is any other event viewer message regarding this?

--Virgil

Hello, 

Either you do an EVSVR Verify complete of that single Archive only or assuming you know the SavesetID or IDTransaction you could try the EVSVR DumpSaveset (in EVSVR Interactive mode).

the syntax for the dump saveset would be: 

EVSVR> I

EVSVR Command>DS <archiveID> <SavesetID or IDTransaction>

Massimo