10-02-2017 11:34 AM
i am seeing "No preview of this item available with error code 0x80004004 for a single item . event on the EV server is as below.
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 10/2/2017 7:24:52 PM
Event ID: 6287
Task Category: Web Application (WP)
Unable to fetch item from "XXX.XX.group".
Reason: Operation aborted (0x80004004)
Saveset Id: #123848$184CA4051B2B1864E913F8A2DC4245CB01110000xxx.xx
Archive Name: XXXX
10-02-2017 07:18 PM
It is likely that the CAB file (assuming collection is enabled) has become corrupted. You can run EVSVR in Verify mode to determine the total number of corrupted CAB files.
Have a look on this article on how you can isolate the issue: https://www.veritas.com/support/en_US/article.000021268
10-03-2017 10:12 AM
I am going to run the EVSVR in Verify mod. But how can i pin point the exact CAB file for the item i am looking for ?
10-04-2017 03:21 AM
Good question. Normally the location of the archived item is provided with the event error. Can you check if there is any other event viewer message regarding this?
10-06-2017 03:32 AM
Either you do an EVSVR Verify complete of that single Archive only or assuming you know the SavesetID or IDTransaction you could try the EVSVR DumpSaveset (in EVSVR Interactive mode).
the syntax for the dump saveset would be:
EVSVR Command>DS <archiveID> <SavesetID or IDTransaction>