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Unable to retrieve files when double click file place holders

portabletelly
Level 4

A customer of mine has been using FSA for about a year now all of a sudden when ever they click on a file placeholder they get an error which says.

 

The document name or path is not valid. Thry these suggestions

*Check the file permissions for the document or drive

*Use the File open dialog box to locate the doument

 

If I go to do a copy and paste I get

Cannot copy (name of document) The file can not be accessed by the system.

 

I checked the proxy settings and intranet settings they appear to be fine. ive also tested multiple archives.

 

Going through ARchive Explorer you can restore to origninal location fine so it doesnt appear to be a back end issue more like the place holder service itself has an issue.

 

Any ideas?

 

 

1 REPLY 1

MichelZ
Level 6
Partner Accredited Certified
Did you restart the Placeholder Service?

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