Upgrade from ev9 to ev9 sp1 crash

[Yannick_FR]

I upgraded from ev8sp5 to ev9sp1 and it failed. I then upgraded from ev8sp5 to ev9 release 0 and it succeeded.

then try to upgrade from ev9 to ev9 sp1 crash with sam error during early install just before removing all the old files. Deployment scanner is all green.

error is:

********************************************************************************
Bad Status (-103) from FeatureSelectItem(SMTP_COMP_NAME)
function

Media Name: DATA
Compoment:
File Group:
File:
Error: Other Error
Error Number: 0

Setup will now abort
***********************************************************************************

Windows x64 R2 SP2.
Any ideas? Any ideas what could be the difference between ev9 and ev9SP1?

Thanks, Y.

[KarlW · Accepted solution]

Q. Have you migrated hardware / Windows OS during the move to 9.0.1? 

Q. Did you previously have the SMTP components configured?

The SMTP archiving components are not supported on x64 operating system.

Regards

Karl

[Liam_Finn1]

I wonder if you could attempt a dtrace of the upgrade

Is AV Disabled during your upgrade?

[Yannick_FR]

I have attached the dtrace and the install logs. Nothing in the Dtrace that I can use, the install log is more explicit but cannot understand it.

It is an in place upgrade, sql is based on a cluster, vsa is owner of all DB. 

No AV installed. no error in the apps, sys, ev event viewer.

[MarkBarefoot]

As Karl mentioned above, SMTP archiving is not certified on a x64 bit system. The error is referring to the SMTP component. Have you disabled this prior to the upgrade?

You can find out how to do this from the "Setting Up SMTP Archiving" manual. I've also copied the text from this doc below:-

To stop the SMTP archiving process

1 Log on to the SMTP archiving computer.

2 Do one of the following:

■ Click Start > Programs > Enterprise Vault > SMTP Archiving

Configuration

When you are prompted, enter the full path to the SMTP archiving

configuration file, for example C:\Program Files\Enterprise

Vault\EvSmtpArchiveConfig.ini

You are then asked if you want to disable SMTP archiving. Enter Y.

■ Or open a command prompt window and change to the Enterprise Vault

installation folder.

Then unregister the SMTP archiving process by entering the following

command:

EvSmtpArchiveConfig config_file /U

Where config_file is the name of the configuration file. The default file

is EvSmtpArchiveConfig.ini.

SMTP archiving parses the configuration file and reports any problems. If

the parsing is successful, SMTP archiving indicates that SMTP archiving is

disabled.

Try to upgrade again.

[Yannick_FR]

I am definitively on Windows 2008 R2 and SMTP archiving looks like the issue. EvSmtpArchiveConfig.ini is not configure. Should I configure it  or just delete the config file   prior to the upgrade. pr. before running th  before running the upgrade again.

We are only doing Exchange archiving.

; Sample configuration file            ;

;--------------------------------------;

; Edit this file to reflect your archiving requirements
; Remove comments and edit lines as required

;[Server]
 ;Name=Default SMTP Virtual Server
 ;Priority=16000
 ;NonDeliveryFolder=c:\EvMailRoot\ServerDefault
 ;DiskFullRetryLimit=15
;[Domain]
 ;Name=Domain1.Vault.Local
 ;Path=c:\EvMailRoot\Domain1
;[Domain]
 ;Name=Domain2.Vault.Local
 ;Path=c:\EvMailRoot\Domain2
 ;AutoEnableMbxFolders=True
 ;NonDeliveryFolder=c:\EvMailRoot\Domain2\NonDelivery

*************************************************************
*************************************************************
-- Enterprise Vault SMTP Archiving Configuration Utility --

Enter the path to the configuration file. If you have not created a
configuration file, see the SMTP Archiving Technical Note for instructions on
how to configure SMTP Archiving.

> e:\program files (x86)\enterprise vault\evsmtparchiveconfig.ini

Do you want to disable SMTP Archiving? [Y/N]

> Y

Parsing input file...

Applying new configuration...

Configuration process failed. Reason: Error: A virtual SMTP server name has not
been specified. Ensure IIS and the SMTP service are installed and operating
correctly.

Press any key to continue . .

******************************************************************

I had the "SMTP Server" feature installed, I removed it, reboot and I tried again the setup.exe again: Same error

[KarlW]

If you've not run the configuration for SMTP archiving previously then there should be no reason to re-run it to remove it.  In fact you can't - as far as I'm aware it won't run on an x64 system.

I would imagine the issue is with the installer given that the SMTP components used to exist its possibly failing on its removal/upgrade as it knows not to put them down on an x64 OS.

I did a quick search of the knowledge base and couldn't find anything - I'd suggest a support call to assist in the safe removal of the SMTP components.

Regards

Karl

[Yannick_FR]

Thanks a lot for your answer, I have a case open since Monday, Case 600-683-193, but we technicaly got nowhere compare to where we are in the forum.
I would be happy for you or one of your colleagues to take ownership of the case. We have a Platinium Partnership if it help.

Regards,Y.

[JesusWept3]

If you want to install and get past this, just change the smtp configured reg key to 0 from a 1, had this on a previous post

[Yannick_FR]

All good. After removing the Windows smtp service and rerunning the setup from ev9.0, I got the error attached, mentionning missing smtp libraries. Using the KB below solved the problem.  

Thank you all for your help. We can confirm SMTP Archiving component is not working for W2k8 R2 (x64).

http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=TE...

Problem

SMTP - Warning, Enterprise Vault requires SMTP libraries to be installed.

Error

SMTP - Warning, Enterprise Vault requires SMTP libraries to be installed.

Solution

The upgrade of Enterprise Vault (EV) will fail if a previous version of EV is installed along with the EV SMTP Archiving component and then Microsoft SMTP service is later removed.

This causes a mismatch between the installed EV components and the system requirements which causes the upgrade to fail.

Workaround:

1. On the EV server being upgraded, Click Start
2. Click Run
3. Type "Regedit" and click "Ok" or hit "Enter"
4. Expand HKLM\SOFTWARE\KVS\Enterprise Vault\Install
5. Double click SMTPMailArchiving
6. Change the value from "Installed" to "Not Installed"
7. Close Regedit
8. Re-run "Setup.exe" from the installation media

The SMTP - Warning, Enterprise Vault requires SMTP libraries to be installed should no longer occur and the installation should proceed.

[Yannick_FR]

Could give me the key location please, I have attached my KVS.reg in case

This is the current install key
KVS\Enterprise Vault\Install

Also the in the RunCoreLog for info:

CoreChecks()... Test families:383  Support Dir:C:\Users\svsvc\AppData\Local\Temp\

XML Config:<?xml version="1.0" encoding="utf-8"?><Configuration><ServerConfiguration Title="Server Configuration" SubTitle="Use fully qualified server names."><SQLServer Name="Microsoft SQL Server(s):" Example="SQLServer.MyDomain.Com"><Value>hcuksvex01.hca.uk.net</Value></SQLServer><ExchangeServer Name="Microsoft Exchange Server(s):" Example="ExchangeServer.MyDomain.Com"><Value>hcuksvex01.hca.uk.net</Value></ExchangeServer><SharePointServer Name="Microsoft SharePoint Server(s):" Example="SharePointServer.MyDomain.Com"><Value>hcuksvex01.hca.uk.net</Value></SharePointServer><FileServer Name="File Server(s):" Example="FileServer.MyDomain.Com"></FileServer><FileShare Name="File Share(s):" Example="\FileServer.MyDomain.Com\Share"></FileShare><Centera Name="EMC Centera Access Node(s):" Example="12.17.46.124"></Centera></ServerConfiguration></Configuration>

calling ExecuteTests() for TEST_FAMILY_VAULT_SERVICES...0  Pass

calling ExecuteTests() for TEST_FAMILY_DOMINO..1  Fail

calling ExecuteTests() for TEST_FAMILY_VAC...0  Pass

calling ExecuteTests() for TEST_FAMILY_SHAREPOINT...2  Fail

calling ExecuteTests() for TEST_FAMILY_EVOM_MONITORING...0  Pass

calling ExecuteTests() for TEST_FAMILY_EVOM_REPORTING...2  Fail

calling ExecuteTests() for TEST_FAMILY_SMTP_ARCHIVING...2  Fail

calling ExecuteTests() for TEST_FAMILY_LANGUAGE...0  Pass

Leaving RunCoreChecks() with 277

[MarkBarefoot]

Great news. Can you update the Support guys too, let them know what happened here so they can crossref the Technotes