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Upgrade indexes from 32 bit to 64 bit failed in EV 12.4.1

SD_MM_VD
Level 3

Hello,

We are starting the process of upgrading indexes from 32 bit to 64 bit EV version 12.4.1.

During upgrade on some indexes we received the following error:

"Some of indexes failed to upgrade with error:

The upgrade subtask has failed.
Error Code: 60
Description:Too many failed consecutive items
Error encountered whilst trying to fetch item Sequence Number '1279' Item Identifier '201109176268949~201107121404040000~Z~90B73BA3D77FFF16FE751163C66AEBB1'
Error encountered whilst trying to fetch item Sequence Number '1280' Item Identifier '201109176268949~201107130247530000~Z~90B734D01D2FCC9118F9DB9F75315471'
Error encountered whilst trying to fetch item Sequence Number '1281' Item Identifier '201109176268948~201107121304460000~Z~90B7353FD4E841FB408A0BC0E437B8F1'
Error encountered whilst trying to fetch item Sequence Number '1282' Item Identifier '201109176268949~201107130959030000~Z~90B7323CB2DCA70E108E2450C40BD561'
Error encountered whilst trying to fetch item Sequence Number '1283' Item Identifier '201109176268950~201107140520000000~Z~90B733256B97AFF0CE90847CBD041EF1'
Error encountered whilst trying to fetch item Sequence Number '1284' Item Identifier '201109176268949~201107131239250000~Z~90B73FAC09FD00330CAA0A8542284871'
Error encountered whilst trying to fetch item Sequence Number '1285' Item Identifier '201109176268950~201107150253140000~Z~90B7338119EF2D722DE4A5DB16A4A461'
Error encountered whilst trying to fetch item Sequence Number '1286' Item Identifier '201109176268951~201107150334150000~Z~90B74EE4ACF55F1934047150A9D2F791'
Error encountered whilst trying to fetch item Sequence Number '1287' Item Identifier '201109176268952~201107150537160000~Z~90B73ECF68EA02D37925725059C95891'
Error encountered whilst trying to fetch item Sequence Number '1288' Item Identifier '201109176268952~201107150540200000~Z~90B73A102B43DE954879B6BBA65EC151'
Error encountered whilst trying to fetch item Sequence Number '1289' Item Identifier '201109176268953~201107150540340000~Z~90B735E17C9598E3C8FD6F9072899B71'
Error encountered whilst trying to fetch item Sequence Number '1290' Item Identifier '201109176268953~201107150541540000~Z~90B7304BF18210EF998B37F381BD9F01'
Error encountered whilst trying to fetch item Sequence Number '1291' Item Identifier '201109176268955~201107150622450000~Z~90B73F07EB7E1749059901E60F94A331'
Error encountered whilst trying to fetch item Sequence Number '1292' Item Identifier '201109176268957~201107160422220000~Z~90B73BC555AF6E8A3E12F8456597A7B1'
Error encountered whilst trying to fetch item Sequence Number '1293' Item Identifier '201109176268956~201107150938340000~Z~90B733562BF96B8A9116BFFC60126661'
Error encountered whilst trying to fetch item Sequence Number '1294' Item Identifier '201109176268957~201107160423550000~Z~90B73922FA4A46F42BBE46616F8B05D1'
Error encountered whilst trying to fetch item Sequence Number '1295' Item Identifier '201109176268959~201107161036300000~Z~90B73EB67843444F6921F6B6E76BAC11'
Error encountered whilst trying to fetch item Sequence Number '1296' Item Identifier '201109176268959~201107161036300000~Z~90B736AD834A46A93BDE70EDAFD25201'
Error encountered whilst trying to fetch item Sequence Number '1297' Item Identifier '201109176268963~201107180727320000~Z~90B73477D80FE98113DF30F6155DA0F1'
Error encountered whilst trying to fetch item Sequence Number '1298' Item Identifier '201109176268961~201107180613400000~Z~90B73478E71B2AC8A04E15E31EF79161'
Error encountered whilst trying to fetch item Sequence Number '1299' Item Identifier '201109176268964~201107181414330000~Z~90B738D33572F305CA26A0B71825C6A1'
Error encountered whilst trying to fetch item Sequence Number '1300' Item Identifier '201109176268965~201107191003040000~Z~90B73F10494065120594227C86C1A3B1'
Error encountered whilst trying to fetch item Sequence Number '1301' Item Identifier '201109176268965~201107191156320000~Z~90B7397C18139037A4D2F0C5F3421F51'
Error encountered whilst trying to fetch item Sequence Number '1302' Item Identifier '201109176268965~201107191310230000~Z~90B73363659E0FAFB0F6B06613019191'
Error encountered whilst trying to fetch item Sequence Number '1303' Item Identifier '201109176268967~201107210430420000~Z~90B73DCCE954AA4A2E5D991643F3DF41'

For more information, see the online index troubleshooting technical note at:

http://www.veritas.com/docs/TECH160420

Check the event logs on the Storage service computer for additional information."

And process was failed.

Data mentioned in the error cannot be restored because it was lost in first pahse of implementation (many years ago).

Could you please let me know the decision how to resolve it?

Thank you in advance.

 

1 ACCEPTED SOLUTION

Accepted Solutions

Marcde
Level 6
Partner    VIP    Accredited

Hi, 

you might be able to finish upgrading the volumes by modifying the site setting "Maximum consecutive failed items" (Advanced Tab - List settings from: Indexing) from 25 to a higher value. Try some values, if it is still failing raise it once again. The maximum value is 65535. 

A EVSVR verify operation (E.g. Verify - ArchiveObjects - ObjectContainerExists) with a suitable time frame might also give you a generel idea of how many items are gone. 

There are also ways of clearing the lost items from the database but should be done together with the technical support.

 

Regards

Marc 

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de

View solution in original post

1 REPLY 1

Marcde
Level 6
Partner    VIP    Accredited

Hi, 

you might be able to finish upgrading the volumes by modifying the site setting "Maximum consecutive failed items" (Advanced Tab - List settings from: Indexing) from 25 to a higher value. Try some values, if it is still failing raise it once again. The maximum value is 65535. 

A EVSVR verify operation (E.g. Verify - ArchiveObjects - ObjectContainerExists) with a suitable time frame might also give you a generel idea of how many items are gone. 

There are also ways of clearing the lost items from the database but should be done together with the technical support.

 

Regards

Marc 

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de

View solution in original post