User Does Not Have Permission to Create Folders in Virtual Vault

[TElliott]

Hi,

I have a user that is getting the error message "You Do Not Have Permssions to Creat A Folder" whe ntrying to create folder in thier Virtual Vault.

Vault has been fully reset and this is still happening.

Re-Installed client

Profile re-created

Any Ideas?

Log file attached.

[Rob_Wilcox1]

Is the header cache in sync?  Check the Synch page on the client to see.

Also.. do you have the option enabled 'Users can archve items'?  If I turn that off on my system, and synchronise the mailbox then when I try to create a folder, and click on the 'ok' dialog, I get a pop-up saying that I don't have permission.

Can you confirm, and grab a screenshot of the error too?

[RahulG]

Did you refer http://www.symantec.com/business/support/index?page=content&id=TECH163647

[TElliott]

Users ar allowed to archive and re-organise items in the Desktop Policy Settings.

It appears that this only effects a few users otr maybe other users just havent complained.

What can you do if the "header Cache" is not in sync?

Dont tell me  -  reset the Vault Cache?

Already done this.

[RichardG]

I may be missing something but I cannot see an attempt to create a folder in VV in the log.

However I did notice that threshold sync has been set up to sync immediately that there is one or more new items in VV. I think that this may be causing the problem. Changes to VV (like creating folders) are not allowed during a sync - except the addition of new items. If a user adds some items to VV a sync will be triggered, if an attempt is made to create a folder while this sync is in progress it will be rejected.

[TElliott]

Ok

So if  I get the user to "Suspend" synchronization then try?

[RichardG]

Yes, sounds like a good idea.

[TElliott]

This did not work even while Synchronisation is suspended.

[RichardG]

May be something else is causing the problem then. From my test environment the following couple of log file lines correspond to creating a folder "Y" in the Inbox in VV.

18/09/2013 12:50:03.643[ 816][L]: EVMSP: <Inbox> [Folder::CreateFolder] Enter
18/09/2013 12:50:03.643[ 816][H]: EVMSP: <Inbox> [Folder::CreateFolder] FolderName: Y, FolderType: FOLDER_GENERIC, Interface: NONE, Flags: MAPI_DIALOG, FolderComment:
 

The following line shows the create folder succeeding.

18/09/2013 12:50:03.659[ 816][L]: EVMSP: <Inbox> [Folder::CreateFolder] Exit: S_OK
 

There are no equivalent lines (regardless of success or failure) in the Darville.txt log, so it would appear that as far as VV is aware no attempt was made to create a folder. Maybe the log is not complete?

Alternatively, perhaps there are other Outlook addins causing the problem. Could try disabling all other addins to ensure this is not the case.

[JesusWept3 · Accepted solution]

I've ran in to things similar to this from time to time and a ScanOST fixes it (or a repair of outlook in 2010/2013 because scanost no longer exists)