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User gets the OST issue each time

Rax2473
Level 3

Hi, 

Each time the user opens up outlook, she gets the attached error ( screenshot attached). the only workaround was as such - 

Delete Outlook.ost & Extend.bat from C:\Documents and Settings\**Staff ID**\Local Settings\Application Data\Microsoft\Outlook

Delete FRMCACHE 

Delete all profiles from MLCFG32

From \\shared location\servicedesk\MigratedUser

Copy Custom11.prf

Paste and Replace the Custom 11.prf at  C:\Program Files\Microsoft Office
This will update the OSt and create users profile.

This worked for sometime and then the whole thing starts happening again. Could you please tell me what is the root cause of the issue and what might be the solution.

1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Agreed with JW2, you need to contact MSFT or post on one of their forums.

http://support.microsoft.com/kb/943590

View solution in original post

3 REPLIES 3

JesusWept3
Level 6
Partner Accredited Certified
To be honest I think your best bet is to contact Microsoft
https://www.linkedin.com/in/alex-allen-turl-07370146

Rax2473
Level 3

Hi, 

Please ignore the earlier attachment marked attachment error.JPG. Was the screenshot for another issue. 

Please find the actual issue in the screenshot marked Oulook Error.JPG

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Agreed with JW2, you need to contact MSFT or post on one of their forums.

http://support.microsoft.com/kb/943590