02-23-2012 03:16 AM
Hi,
Each time the user opens up outlook, she gets the attached error ( screenshot attached). the only workaround was as such -
Delete Outlook.ost & Extend.bat from C:\Documents and Settings\**Staff ID**\Local Settings\Application Data\Microsoft\Outlook
Delete FRMCACHE
Delete all profiles from MLCFG32
From \\shared location\servicedesk\Migra
Copy Custom11.prf
Paste and Replace the Custom 11.prf at C:\Program Files\Microsoft Office
This will update the OSt and create users profile.
This worked for sometime and then the whole thing starts happening again. Could you please tell me what is the root cause of the issue and what might be the solution.
Solved! Go to Solution.
02-23-2012 06:33 AM
Agreed with JW2, you need to contact MSFT or post on one of their forums.
http://support.microsoft.com/kb/943590
02-23-2012 03:48 AM
02-23-2012 05:11 AM
Hi,
Please ignore the earlier attachment marked attachment error.JPG. Was the screenshot for another issue.
Please find the actual issue in the screenshot marked Oulook Error.JPG
02-23-2012 06:33 AM
Agreed with JW2, you need to contact MSFT or post on one of their forums.
http://support.microsoft.com/kb/943590