User gets the old version of Outloo Enterprise Vault plugin

[zjuka]

User gets the old version of UI of the Vault plugin, even when the new software is deployed.
This also happens with her user loged in on a newly reinstalled fresh PC.
If another user logs in PC, he will get ne UI of Vault plugin.

If affected user will login on another PC - he will get same old UI of plugin. At the same time users don't have such a problems on same PC.

Screenshot is in attachment.

Problem is definitely not software or hardware related. There is something wrong with a user, but what exactly?

I will be much appreciated for any help

We are using: Symantec Enterprise Vault Outlook Add-in 11.0.1.3706. Product Version: 11.0.7802

Windows 7 x64 + MS Office 2010

[GertjanA]

Is this user provisioned for the new search?

If not, then that explains

[zjuka]

Hi, GertjanA!

Can you please explain, what are you mean by "provisioned for the new search"?

[GertjanA · Accepted solution]

ofcourse.

EV11 has the new integrated search as you know. All nice HTML, search and browse archive in one page. In short, if you do nothing, users will NOT get the new interface. They will keep Archive Explorer and Search Archive (described in Admin guide I believe).

To fix:

Check your search policy. You should have one. Expand Site, then Policies, click Search. You should see at least Default Search Policy, or more depending on your config. Verify in properties of the search which Targets are defined.

Now expand Client Access, Search, click Provisioning Groups. Verify the provisioning groups there. These are only for enabling the new search, they are not related to the usual provisioning of new mailboxes!

Verify the Targets in this provisioning group. Is that user in one of these groups? Verify you have a Client Access Provisioning Task on one of your EV servers. If you do, run it. When done, you need to sync the mailboxes. that should happen automatically, but you can also open the properties of the archiving tasks which archives that user mailbox, click Synchronisation tab, then select that one user, then sync that user. That should give the new search (have user close/open Outlook).

Hope that helps!

[ChrisLangevin]

In addition to provisioning the new search out to particular users, as Gertjan described, you also have the simple option of just pushing everybody to new search in one fell swoop. On the Site properties, you have this one-way street:

Hit that and everybody gets new search right away.

--Chris

[zjuka]

Thank you very much is working now!

BR

Artur